Staying safe while riding during Halloween
Halloween is a great time to deliver! By using these suggestions, you can help play a part in keeping all road-users and people safe this Halloween.
On Android the Rider app can show you new orders on top of other apps, so you never miss one. To turn on this feature: Tap ‘Show offers ove...
Rider AppBefore you register a substitute, make sure they meet all of the requirements outlined in your supplier agreement. This includes checking th...
SubstitutesAll new Deliveroo riders need to complete a Criminal Record Check (CRC) as part of the onboarding process. A Criminal Record Check is a back...
New RidersYou must have the Right to Work in the UK You must be at least 18 years old You must not have any unspent criminal convictions You must not ...
Applicant eventsTo ride with Deliveroo you’ll need: Proof of your right to work in the UK as self-employed A smartphone (with iOS 17.0 / Android 8 or above)...
New RidersTo keep our customers, partners, riders and the public safe, riders who have had an account terminated for a material breach of their suppli...
New RidersYes. As outlined in your supplier agreement, you can appoint someone else (a substitute) to complete orders on your behalf. You are required...
SubstitutesThe rider account holder will need to add your details from their rider account. They’ll need to go to the Profile page in the rider app, ta...
SubstitutesYour fees are processed every week, on a Tuesday. This covers order completed from Monday-Sunday. You'll receive your fees by midnight on Tu...
MoneyYou can cancel a Shopping order, just like any other order. If you do this part way through a shopping list, please replace the items. You w...
Shop & DeliverWhen you arrive at the shop, tap the ‘Start Shopping’ button. Then find and scan each item on the customer’s shopping list. The app will gui...
Shop & DeliverShop & Deliver orders will be available throughout the day, while the shop is open, and whenever a customer places an order with a participa...
Shop & DeliverShop & Deliver fees will appear in your earnings as normal and will be added to your rider fee account on the next rider fee day....
Shop & DeliverThe Live Rider Support team is there to help you with any questions or issues you have about an order you’re currently completing, or need t...
Shop & DeliverThe app will show you photos of the item to help you find the right items. When you scan the item in the app it will confirm it’s the right ...
Shop & DeliverThe Rider app will guide you to take a photo of the receipt before leaving the shop. You should then throw away the receipt when you’ve left...
Shop & DeliverIf the item the customer has requested is unavailable, you’ll be able to mark it in the app as unavailable and continue with the rest of the...
Shop & DeliverNo. If the item the customer requested is not available there is no need to choose a substitute item for them. You should simply mark the it...
Shop & DeliverYes. You must activate your Rider Card, by adding it to your Apple or Google wallet, before you can be offered Shopping orders. From your P...
Shop & DeliverWhen you reach the checkout, your Rider Card will be loaded with enough money to cover the customer's shopping. To pay, use the Rider Card i...
Shop & DeliverThe fee for each Shop & Deliver order is shown on the order acceptance screen. Shopping orders typically pay more than standard delivery on...
Shop & DeliverIt can take up to 2 weeks to receive the payment following the completion of the referred rider’s order requirement....
My accountNo. Once you take a photo of the receipt, the delivery address and suggested route will be shown in the app....
Shop & DeliverIf your Rider Card won’t work, make sure you have tapped the ‘Go to checkout’ button and that all items have been scanned at the check out. ...
Shop & DeliverIf a Shopping order contains an age restricted product, like alcohol, the acceptance screen will show you that you may need to show ID in th...
Shop & DeliverWhen you accept an order you’re agreeing to deliver it directly to the customer, so you should always deliver to the customer’s door. For cu...
OrdersYes, customers can either tip you when they place their order, or after you've delivered it. If the customer didn't tip you when they place...
OrdersIf a customer doesn’t respond, you can message them using Chat or give them a call. If they don’t reply or pick up, your app will let you se...
OrdersWith Shop & Deliver, customers can order items from Aldi, and have the order delivered straight to their door. Riders who accept these order...
Shop & DeliverYes. As with all orders offered to you by Deliveroo, you are always free to choose which orders you accept or reject without penalty. If yo...
Shop & DeliverWhen you're offered a Shopping order, the acceptance screen will clearly show that it's a Shopping order and display the number of items you...
Shop & DeliverSome items, such as sweet peppers or sweet potatoes may not have a barcode on them or a shelf tag to scan. When this happens, you will then ...
Shop & DeliverWhen you arrive at the shop, please take a basket or a trolley. Do not place items straight into your delivery bag. At the check out, please...
Shop & DeliverIf you scan the wrong item, the app will show you that the item doesn’t match the shopping list. The wrong item will not be added to the cus...
Shop & DeliverIf all of the items the customer has requested are unavailable, you’ll be able to mark this in the app. Once you confirm that all items are ...
Shop & DeliverWe’ll let you know when your virtual Deliveroo Rider Card is ready to be activated. When it is, follow the link and tap ‘Add to Wallet’. Do...
Shop & DeliverIf you have a query about your fees (including referral fees and kit payments) the quickest way to get it sorted is by filling out the fee q...
MoneyYou'll need all of the following documents and information to complete your application. If you don't have one or more of these documents, y...
New RidersMost questions can be answered quickly by checking the FAQs on the rider website. The website has loads of helpful info – from questions abo...
New RidersIf you'd like to change areas you don't need to tell us, you can do it in the Rider app. In your Rider app, just tap 'Change area' underneat...
Rider AppEvery rider can request a review if Deliveroo chooses to end your contract with us. To request a review of such a decision, all you need to ...
My accountBefore you can work with us, you'll need to prove your identity as well as your right to work. We'll ask you to provide a photo of your ID a...
New RidersYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can find everything you need to know about becoming a Deliveroo rider, and apply here....
New RidersFor more information about vehicle and courier insurance Visit Zego's website at zego.com/promotions/get-on-the-road-with-deliveroo/ For mor...
InsuranceYour safety is the number one priority when riding with Deliveroo, so if you're involved in an accident or collision make sure the first thi...
SafetyEligible riders may be able to claim earnings support if they are temporarily unable to work because of sickness. For incidents that occurre...
MoneyDeliveroo provides insurance for eligible riders in the UK. The cover available depends on the type of claim and whether you meet the policy...
InsuranceThere is no excess or deductible to pay when making an insurance claim....
InsuranceWe’ve introduced Updates in the Rider app to make sure that you can access important information, in one place, while you’re using the app. ...
Rider AppFor cars and motorised scooters you'll need both ‘Social, Domestic & Pleasure’ and ‘Hire & Reward’ insurance when working with Deliveroo. So...
InsuranceRiders can choose which vehicle to use to make deliveries. Under your Supplier Agreement, you just need to let us know which vehicle you're ...
My accountYou can provide services to Deliveroo alongside working with other companies. However, Deliveroo’s personal accident and accident-related te...
InsuranceWho you contact depends on the type of insurance claim and when the incident happened. Public liability claims Use this if someone else has...
InsuranceFor new parent claims, this insurance is underwritten by American International Group UK Limited, also known as AIG, and administered by Bel...
MoneyEligible riders may be able to claim a one-off payment after the birth, stillbirth or adoption of a child. To be eligible, you must have ent...
MoneyTo be eligible for earnings support for sickness, you must have completed at least 30 deliveries for Deliveroo during the 8 weeks before the...
MoneyYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding areaYou can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....
Your riding area...
Your riding areaEnglish: In the UK, from January 2024, we’ll need to collect certain tax details from you in order to meet requirements from a new law calle...
TaxYou can update your phone number and email address yourself, directly in the rider app. Just open up the app and tap on your name in the men...
My accountBank details (for payments) Your mobile phone (to verify your account) Proof of address (bank statement/utility bill) Driving licence and ve...
Applicant eventsIf suspicious activity is detected on your rider account, which indicates potential misuse of the rider app, your rider account may be tempo...
My accountIf you need to update your details. You can do this using our change request form. You can use the form to request changes to: Your vehicle...
My accountYour registered substitute will also be able to set up their own passkey so that they are able to log on securely as well. If they try to u...
SubstitutesEach booked time slot lasts one hour. Please arrive at the start of your time slot. If you arrive late, we may not be able to see you....
Applicant eventsNot necessarily. Whilst we will do our best to help you complete your application process, your application will still need to go through ou...
Applicant eventsNo, you and your substitute cannot both be online completing orders at the same time. If you have more than one substitute, only one of them...
SubstitutesNo, attending a new applicant session is not required for approval. These sessions are optional and designed to help you complete any outsta...
Applicant eventsIt can take up to 2 weeks to process referral fees – so don’t panic if you don’t receive it immediately. If you haven’t received it soon aft...
My accountFirst, check if we're running any referral rewards in your area. You can find a list of them here. If there is a reward running in your are...
My account...
Rider AppYou can refer as many people as you like, but you can only be paid for a maximum of 20 referrals per campaign....
My accountYou’ll see the checklist in the rider app before you go online, in the same place where you’ll receive a prompt to complete the identity ver...
Rider AppYes, if you may need support then please feel free to bring one other person along with you. ...
Applicant eventsYes, log in to the Rider Hub to check which parts of your application you still need to complete, as there may be steps you can complete at ...
Applicant eventsWith Deliveroo it's really easy to understand how much you'll be paid for each order delivered. When you receive an order offer in the rider...
MoneyAs part of providing services to Deliveroo, you agree to deliver every order you accept, safely and on time. How you can help us keep orders...
OrdersAll applicants need to verify their current address as part of becoming a Deliveroo rider. We've put together these videos to walk you throu...
New RidersDeliveroo doesn't offer employment references to riders as they are self employed. We can, however, provide an information pack - these can ...
My accountTo start a ride: Download the Forest app Enter your email address, create a password and add the promotion code ‘Deliveroo’ to sign up and a...
PerksYour safety is our priority and Deliveroo has a zero-tolerance policy in place to deal with any harassing, discriminatory, and/or offensive ...
SafetyOpen the app, go to the menu and open the Earnings section of the app. Here you'll find: Your daily earnings – your fees and the number of o...
Rider AppWhen two different customers close to each other order from the same restaurant around the same time, we sometimes offer both orders to one ...
OrdersNo, there’s no need to un-assign yourself from the order. If you want to let the customer know that you may arrive later than expected, you ...
OrdersYou can download the rider app by searching Deliveroo Rider on your phone’s app store, or using these links: iOS (Apple App Store) Android (...
Rider AppFrom January 2024, we’ll need to collect certain tax details from you in order to meet requirements from a new law called Reporting Rules fo...
TaxEnglish: You will receive an email from Deliveroo. If you have not received an email or have a problem accessing Reporting Rules for Digital...
TaxEnglish: These tax requirements require all European digital platforms, including Deliveroo, to collect certain data from the partners and r...
TaxNo, passkey is an optional feature that you can use if you would like. ...
My accountEnglish: Deliveroo is required to report platform user tax data and revenue to tax authorities from all riders in the UK and EU markets that...
TaxIf you don’t allow microphone access, your call will automatically revert to a traditional phone call and you won’t be able to use VOIP. Se...
Rider AppA passkey is a new way to log into websites and apps without needing to remember a password or request a One Time Passcode. Instead of typin...
My accountEnglish: Deliveroo is responsible for collecting the required information to share directly with the government tax authority on an annual b...
TaxYes, you can still use a One Time Passcode to access your Rider App via email. ...
My accountIf you don’t have an internet connection, the call will automatically revert to a traditional phone call so that you are still able to reach...
Rider AppYes you can! It's important that your kit meets our minimum health and safety standards, to keep you safe on the road and protect customer ...
KitVOIP stands for Voice Over Internet Protocol. It allows you to make phone calls using an internet connection instead of traditional phone li...
Rider AppEnglish: Providing that you have always kept up to date with your taxes, there should be no additional tax to pay as a result of Reporting R...
TaxThe app requests microphone access when you select the option to call the customer to enable the VOIP call. This access is strictly for maki...
Rider AppEnglish: Reporting Rules for Digital Platforms has been introduced to ensure tax transparency around transactions that take place on digital...
TaxIf you don't want to ride with us for a little while that's completely fine. Your account will remain active for 12 months since you last ro...
My accountCurrently the rider app is only supported on stable versions of iOS and Android - we do not support private or public beta versions. This me...
Rider AppThe account holder will need to register you as a subcontractor in the rider app. Then we’ll send you an email so you can complete your regi...
SubstitutesWhen we offer you a delivery, it will stay open on your screen. If you don’t respond, the system assumes you don’t want to complete it and o...
Rider AppWhen you're riding with Deliveroo you've probably been offered two orders from one or two partners at the same time. We call these stacked o...
OrdersSometimes, we run into technical problems. This happens rarely, but if it does happen it may mean you may be unable to go online for a short...
Rider AppEnglish: We have all or almost all of the information that is required under the Reporting Rules for Digital Platforms requirements. If any ...
TaxEnglish: It’s important to provide your details with us promptly, in order to comply with the DAC7 directive. We will only need this informa...
TaxYou recently requested access to the personal data that Deliveroo holds about you in accordance with the UK General Data Protection Regulati...
My accountYou can easily switch your app language anytime: Open the Rider app Go to Settings → Language Select your preferred language from the list Y...
Rider AppEnglish: Here’s a full list of the information we are obligated to share with the tax authority as part of the Reporting Rules for Digital P...
TaxEnglish: Yes. In order to meet requirements from a new law called Reporting Rules for Digital Platforms, we’ll need to collect certain tax d...
TaxEnglish: As the rider account holder, you are responsible for all tax connected to your rider account as stated in your supplier agreement, ...
TaxPlease note that the rider app is only supported on stable versions of iOS and Android - we do not support private or public beta versions. ...
Rider AppEnglish: For the UK, as of 1 January 2024, Reporting Rules for Digital Platforms is a reporting requirement on an annual basis. Portuguese:...
TaxIn the event of an emergency – such as a traffic collision or crime – the first thing you should do is get to safety. Your safety is number ...
SafetySimply update your Rider App to the latest version. The app will automatically use VOIP for customer calls when you have an internet connect...
Rider AppEnglish: It’s important to provide your details with us promptly, in order to comply with the Reporting Rules for Digital Platforms directiv...
TaxEnglish: Reporting Rules for Digital Platforms is a Government requirement for all EU markets including the UK and Ireland. We’ll send you a...
TaxEnglish: The data you provide will be processed in line with the Rider Privacy Policy, for the purposes of complying with tax and legal obli...
TaxTo keep your account secure and make sure no one else can access it without permission, we sometimes ask you to verify your identity by comp...
My accountYou can use the “email recovery” option available in the app. You will find this on the login page using your mobile phone number. The email...
My accountYes. You must register your substitute in the rider app before they can complete orders on your behalf. Once they are registered to use yo...
SubstitutesEnglish: As the rider account holder, you are responsible for all tax connected to your rider account as stated in your supplier agreement, ...
SubstitutesEarn on your terms. Ride with Deliveroo and enjoy truly flexible work - you decide when and how much you work to make money around your life...
New RidersDo I need to accept the challenge to participate? Yes, if there is an accept button, you need to accept the challenge to take part and be el...
MoneyThe GMB is one of the largest trade unions in the UK. Deliveroo has a voluntary partnership agreement with the GMB. This means Deliveroo wor...
New RidersThis update is designed to improve your experience without disrupting deliveries. You can continue your work the same way. ...
Rider AppWe have disabled SMS to request a One Time Passcode on your phone. You can now only use the email associated with the Rider account you are ...
My accountAfter updating your app, follow the on-screen instructions to create your passkey. Once set up, you can use it for quick and secure logins....
Rider AppNo, we’ve added this to the app to help riders deliver consistently great service to Deliveroo customers. Expected delivery times are a guid...
OrdersDeliveroo’s customers share their personal data with us and trust us to keep it safe. As part of our commitment to the privacy of our custom...
OrdersOnce you've joined, you can order professional kit from the Deliveroo Kit Store. Just log in with your email and password to order. If you'v...
KitJoin us as a rider with a car, moped-style scooter or bicycle and you can choose when and how much you work. It’s the flexible, perfect alte...
New RidersYes! You decide when and how much you work to make money around your life. Skip the usual part-time work—this offers true flexibility. We ju...
New RidersYes! It’s a great option for students. You can earn on your terms. You decide when and how much you work to make money around your studies ...
New RidersOrder incentives may be offered to fee per delivery riders at certain times and places, depending on predicted customer demand to make sure ...
MoneyOnce you have onboarded, you will be able to purchase individual kit items on the Rider Kit Store. Don’t forget, you don’t need Deliveroo ki...
New RidersIf you need new kit you can buy this through the Rider Kit Store. Just log in with your email and password to order. If you've forgotten you...
KitTo have a criminal conviction means you have been found guilty of a crime in a court. An unspent criminal conviction is one that is still ac...
New RidersYour mobile network will help you transfer your number. ...
PerksNo, you won’t lose any contacts or apps if you decide to switch to an eSIM. Your contacts and apps stay on your phone. ...
PerksYou can contact Shaka Tel for support with your eSIM. Visit their website for more information....
PerksTo get your Rider eSIM, log in to Rider Perks using your Deliveroo Rider ID and email address. You’ll then be able to choose your plan and a...
PerksYes, you can keep your current mobile number if you decide to switch to the eSIM....
PerksFor 2025 sign-ups, all riders can access the £11/month plan without needing to complete 25 super peak orders until the end of the year as pa...
PerksMost mobile phones support eSIMs, including iPhone (XS and newer) and many recent Android models (Samsung, Google Pixel, etc.). You can chec...
PerksFor 2025 sign-ups, all riders can access the £11/month plan without needing to complete 25 super peak orders until the end of the year as pa...
PerksYou can now claim your delivery fees and tips whenever you want! You’ll still be paid weekly every Tuesday as normal, but you also have the ...
MoneyIf you choose to accept a return order, you should deliver it to the customer as usual. When you get to the delivery address, if you can't f...
OrdersDeliveroo has teamed up with Neighbourhood Watch to create a series of videos designed to give you tips and safety guidance to protect yours...
SafetyIf you choose to accept a return order with age-restricted items, you should deliver it to the customer as usual. When you get to the delive...
OrdersWhen collecting orders When collecting an order, tap ‘Scan to collect order’ in the rider app. Hold your phone to scan the order number of t...
OrdersSometimes it can be easy to accidentally mix up orders - the restaurant might give you the wrong order, or you might hand over the wrong bag...
OrdersPick up and drop off one of their e-bikes through the Forest app with no unlocking fees in their operating area. You can ride when deliverin...
Perks1) Use this link to download the app: https://humanfore.st/deliveroo 2) Register using the code Deliveroo 3) Look in your inbox for the acti...
PerksIf you need to stop outside the operating area (e.g. to collect and deliver an order), pause the rental on the Forest app instead of ending ...
PerksFor stacked orders, you’ll need to deliver the other order to the customer before you can complete the return order....
OrdersYou’ll receive an additional fee for the journey back to the shopping partner, which you can see at the order offer screen by tapping T&C. Y...
OrdersOn an Android, you can enable NFC in your phone settings. On an iPhone, NFC is automatically enabled and there is no need to adjust your set...
OrdersWhen you arrive at the restaurant, the rider app will ask you to check in to the restaurant by tapping the back of your phone on the designa...
OrdersYou’ll need to check in on the poster before you can collect the order. If you’re having any trouble finding the Rider Check-in point at the...
OrdersFor some grocery or shopping orders, if you can’t complete the delivery to the customer, you’ll receive an extra fee to return it to the sho...
OrdersDeliveroo has teamed up with Neighbourhood Watch to create a series of videos designed to give you tips and safety guidance to protect yours...
SafetyDeliveroo has teamed up with Neighbourhood Watch to create a series of videos designed to give you tips and safety guidance to protect yours...
SafetyDeliveroo has teamed up with Neighbourhood Watch to create a series of videos designed to give you tips and safety guidance to protect yours...
SafetyYou’ll need to take a photo of the order in the customer’s chosen safe place in order to complete the order in the rider app. Then the custo...
OrdersWhen a customer prefers for you to leave their order somewhere safe as a contact-free delivery, you’ll be able to see their drop off prefere...
OrdersIf you have any old or damaged Deliveroo kit that you no longer use, you can drop it off at one of the dedicated bins in the Editions & HOP ...
KitYou’re online. You can see other riders on the road too. You’re offered an order – but why? Meet Frank! Frank is our super smart algorithm t...
OrdersOrders like grocery or shopping orders won't have a printed receipt. For these orders, scan the handwritten order number on the bag. If that...
OrdersYou’ll need to complete the checklist in the rider app in order to go online. These checks include confirming your correct phone number, so ...
SafetyShopping orders are orders from our new non-food partners allowing customers to order items they need like flowers, gifts, DIY products, hom...
OrdersYou should treat these orders just like any other order – you’ll see the fee, partner and customer location in the app upfront and you have ...
OrdersWe have a dedicated team that responds to requests for information from public authorities. Whether you’re the police or other law enforcem...
SafetyYour Deliveroo kit will help to transport orders safely and in good condition. You should make sure your kit bag meets our minimum size and ...
OrdersFood may spill while you're carrying it to the customer. If it does, you'll need to contact Rider Support through the Rider app to let them ...
OrdersIf the restaurant is closed when you arrive, or if the restaurant staff confirm that the order has already been collected, you can unassign ...
OrdersFees can’t be processed on bank holidays, because banks are closed. If you’re ever due to be paid on a bank holiday, we’ll let you know the ...
MoneyDeliveroo is proud to offer flexible work with attractive earnings. We try to do this by ensuring the number of riders we onboard and have o...
New RidersDeliveroo is proud to offer flexible work with attractive earnings. We try to do this by ensuring the number of riders we onboard and have o...
New RidersOn an order Your thermal or insulated bag helps keep orders warm, safe and undamaged. It’s best to pack orders upright and securely inside t...
KitOnce your supplier agreement ends, you may need to resubmit your documents if you want to provide services to Deliveroo again. We will let y...
New RidersFor up to 12 months after your supplier agreement expires, we’ll contact you as soon as we’re onboarding in your area again if you’ve told u...
New RidersAt the customer’s door, you can tap Arrived in the rider app to alert them that you’ve arrived. If you can’t reach them, you can send them ...
OrdersCompleting orders during our busy times helps you to earn more money in less time. In the rider app, the purple patches show peak times and ...
OrdersFrank (our algorithm) is designed to create the best overall delivery solution. It offers orders to riders based on their live location and ...
OrdersThe best way to keep your kit food-safe and looking fresh is to clean it regularly – as a bonus, it will also make your kit last longer! It’...
KitCheck out this video on how to install your RIDER BOX PRO. ...
KitFirst, check the top of the order screen - that will tell you if there are already other riders coming to help you with the order. If you ar...
OrdersThe new Rider Box Pro for scooters and motorbikes is available. Check the pictures below to find out if your rear luggage rack is compatible...
KitNo - stand-up e-scooters (electric scooters) like the one in the picture below cannot be legally used on public roads or pavements in the UK...
New RidersYour share code is a code from the gov.uk site that shows us your right to work in the UK. Here's how to get it. First, follow this link to ...
New RidersTo log in you'll just need the email address that you have registered with Deliveroo, and your rider ID. You'll need to have delivered an or...
PerksSo you’ve ‘bagged’ yourself our latest high quality, highly reflective Pro-Series backpack - congrats! The kit was designed based on feedbac...
Kit...
OrdersYes, customers are still able to tip you before you’ve delivered their order. ...
MoneyNo, there’s no need to ask the customer to tip you. We’ll send them a message shortly after you’ve delivered their order letting them know ...
MoneyCustomer demand varies from time to time, and from area to area For the best experience, remember to ride with us during our busiest times -...
OrdersThere isn't a maximum distance that you might travel to the restaurant or customer - it varies from place to place. You'll see a full map o...
OrdersYou can download your invoices directly from the app! To get them, go to the Earnings page, then tap on Previous payments and you'll see the...
MoneyYou must check the customer's ID for all orders containing alcohol or other age-restricted products, regardless of whether they look old eno...
OrdersIf you are ever in danger and need help call the emergency services on 999 immediately. Your safety is our priority, so if you feel unsafe o...
SafetyBicycle, scooter, car or by electric vehicle – it’s totally up to you how you ride with us! Whichever vehicle you choose, we’re committed to...
OrdersIf you can deliver the order safely, it’s best to complete it. The next thing to do is contact Rider Support and tell the team what’s happen...
OrdersIf for whatever reason you can no longer complete an order you previously accepted just contact Rider Support in the app and ask to be unass...
OrdersAll riders need to have core kit that meets our minimum safety standards (it does not need to be Deliveroo branded kit). Bicycles Helmet Ref...
KitIn an emergency you should always call the emergency services by dialling 999. If the offence has already occurred and you are not in immedi...
SafetyYes, you’re not required to wear Deliveroo branded kit when on the app or delivering for Deliveroo. You’re welcome to buy kit from a supplie...
New RidersReflective jackets should be made of highly reflective flash material, designed to outline key identifying points of the body - hood, waist,...
KitSometimes, we run into technical problems. This happens rarely, but sometimes it will mean you may be unable to go online for a short time w...
OrdersRiders get paid for each delivery they make. The exact delivery fee varies per order and includes a variable distance fee. You will be told ...
New RidersHalloween is a great time to deliver! By using these suggestions, you can help play a part in keeping all road-users and people safe this Halloween.
A new way to earn
As the weather cools down and rain becomes more frequent, taking extra care while you're on the road is encouraged. We’re sharing some simple steps that may help you stay comfortable and ride safely in rainy weather.
Riding with Deliveroo introduced Owen to appreciate road and urban riding, inspiring him to take on one of his biggest cycling challenges yet: taking on the Dragon Ride to raise vital funds for Macmillan cancer support.
New to riding? We've put together some helpful suggestions to help make your first day on the road as easy as possible.
From rubbing shoulders with VIPs to being his authentic self, riding for Deliveroo gives Simon the freedom to make someone's day, everyday.
As temperatures rise, it's important to take extra care while you're on the road.
The aim is to verify your identity and right to work as the account holder.
How are fees calculated? With Deliveroo it's really easy to understand how much you'll be paid for each order delivered.
We work hard to keep improving everyone’s experience with us, while doing everything we can to keep their personal information safe.
In September 2022, Deliveroo entered into a voluntary partnership with GMB Union and formally recognised them as our official Rider Trade Union.
You must register your substitute in the rider app
We’re offering riders access to fully funded, in-person training courses delivered by City & Guilds — with qualifications worth up to £5,000.
As we wrap up the programme, we’re excited to spotlight and celebrate our last group of inspiring winners.
Tips for riding during Ramadan
Pitch your business idea and you could win cash to make it happen
Our global rider survey is live
How you can help ensure the safety of everyone that works with and orders from Deliveroo.
Free learning courses for riders!
Delivering the correct order
Information on riding with us over the Festive Period
During the COVID-19 crisis riders have played a vital role in delivering food to people across the UK. We also know you care about the...
Returning orders to shopping partners
Over 5000 chances to win Deliveroo credit and Kit Store vouchers. Play to win!
Right to Ride Safely launch
Deliveroo launches a new discount on mobile plans for Riders.
Advice on leaving customer orders in a safe place
Pitch your business idea and you could win cash to make it happen
Deliveroo launches new discount for riders on gym memberships.
We’ve introduced two new functions in the rider app so that you can unassign yourself from an order if The restaurant is closed, or the Order is missing.
You’ll soon be asked by the app to scan the receipt when you collect the order at the restaurant or shop, to help you make sure you’re collecting the right order.
We understand that working while observing Ramadan can be challenging, particularly when you’re delivering food.
You’ll soon be asked by the app to scan the receipt when you collect the order at the restaurant or shop, to help you make sure you’re collecting the right order.
We're expecting New Year's Day to be really busy
What you need to know to deliver non-food items
We've been making changes to the stacked order experience in the rider app to make it easier to use.
Sign up for BelEve’s mentoring programme for girls aged 16 - 21
From now, when you can’t reach the customer at their door, you’ll be asked to take a photo of the order in a safe place. It’s quick and easy through the rider app, and it’ll help us provide proof of delivery to the customer.
Have a look at our new Pride kit, available from now only while stock lasts!
We’re celebrating our 10th birthday! Join us in celebrating a decade of deliciousness.
Read the latest GMB partnership update and for information on how to join
Deliveroo riders get exclusive discounts with a Shell Fuel Card.
Deliveroo will work directly with the trade union on issues that matter to you
Could you be a part of the team taking home the trophy?
These orders are a great way to earn more outside of our regular peak hours.
We'll be launching the first McDonald's restaurants in the next couple of months
How to keep you, our customers and restaurant partners safe
All deliveries in the UK are currently contact-free
Here's how to read your new invoice
Find discounts that suit you.
Think you know someone who’d be a great Deliveroo rider? Refer friends to ride with Deliveroo and make some extra money.
terms and conditions
Here are some tips on making the most of being out on the road.
Find out more about the GMB x Deliveroo Respect Charter
Deliver, earn and get the news and support you need as a Bolton Deliveroo rider
How we collect your tax information
Deliver, earn and get the news and support you need as a Manchester Deliveroo rider
Find work that suits you. Make money on your own schedule with a scooter, bike, or car.
Rider Check In points at restaurants
How to use the app