• News
  • Support
  • Perks
  • Apply to be a rider
  • Kit Store
  • Respect Charter

Search results

Filter results by

FAQ (233)

  • How can I make orders appear over other apps?

    On Android the Rider app can show you new orders on top of other apps, so you never miss one. To turn on this feature: Tap ‘Show offers ove...

    Rider App
  • How do I register my substitute in the rider app?

    Before you register a substitute, make sure they meet all of the requirements outlined in your supplier agreement. This includes checking th...

    Substitutes
  • How do I complete my Criminal Record Check (CRC)

    All new Deliveroo riders need to complete a Criminal Record Check (CRC) as part of the onboarding process. A Criminal Record Check is a back...

    New Riders
  • What is required for me to attend an applicant event?

    You must have the Right to Work in the UK You must be at least 18 years old You must not have any unspent criminal convictions You must not ...

    Applicant events
  • What are the requirements for being a rider?

    To ride with Deliveroo you’ll need: Proof of your right to work in the UK as self-employed A smartphone (with iOS 17.0 / Android 8 or above)...

    New Riders
  • I’ve been a rider before, why can’t I create a new account?

    To keep our customers, partners, riders and the public safe, riders who have had an account terminated for a material breach of their suppli...

    New Riders
  • Can someone else work on my behalf (substitute)?

    Yes. As outlined in your supplier agreement, you can appoint someone else (a substitute) to complete orders on your behalf. You are required...

    Substitutes
  • I’m a substitute - how do I register in the rider app?

    The rider account holder will need to add your details from their rider account. They’ll need to go to the Profile page in the rider app, ta...

    Substitutes
  • When will I be paid my fees?

    Your fees are processed every week, on a Tuesday. This covers order completed from Monday-Sunday. You'll receive your fees by midnight on Tu...

    Money
  • What should I do if I want to cancel the order after I’ve started shopping?

    You can cancel a Shopping order, just like any other order. If you do this part way through a shopping list, please replace the items. You w...

    Shop & Deliver
  • What do I do when I arrive at the shop?

    When you arrive at the shop, tap the ‘Start Shopping’ button. Then find and scan each item on the customer’s shopping list. The app will gui...

    Shop & Deliver
  • Will these orders only be available at certain times of day?

    Shop & Deliver orders will be available throughout the day, while the shop is open, and whenever a customer places an order with a participa...

    Shop & Deliver
  • How will these orders appear in my earnings?

    Shop & Deliver fees will appear in your earnings as normal and will be added to your rider fee account on the next rider fee day....

    Shop & Deliver
  • Where can I get help if something goes wrong during a Shop & Deliver order?

    The Live Rider Support team is there to help you with any questions or issues you have about an order you’re currently completing, or need t...

    Shop & Deliver
  • How do I find the items I need to get for the customer?

    The app will show you photos of the item to help you find the right items. When you scan the item in the app it will confirm it’s the right ...

    Shop & Deliver
  • Do I need to upload the receipt after paying?

    The Rider app will guide you to take a photo of the receipt before leaving the shop. You should then throw away the receipt when you’ve left...

    Shop & Deliver
  • What should I do if an item is unavailable?

    If the item the customer has requested is unavailable, you’ll be able to mark it in the app as unavailable and continue with the rest of the...

    Shop & Deliver
  • Can I choose a substitute item for the customer?

    No. If the item the customer requested is not available there is no need to choose a substitute item for them. You should simply mark the it...

    Shop & Deliver
  • Do I need to add the virtual Rider Card before I can be offered these orders?

    Yes. You must activate your Rider Card, by adding it to your Apple or Google wallet, before you can be offered Shopping orders. From your P...

    Shop & Deliver
  • How do I pay for the order at the checkout?

    When you reach the checkout, your Rider Card will be loaded with enough money to cover the customer's shopping. To pay, use the Rider Card i...

    Shop & Deliver
  • Do Shopping orders pay more than standard orders?

    The fee for each Shop & Deliver order is shown on the order acceptance screen. Shopping orders typically pay more than standard delivery on...

    Shop & Deliver
  • When will I receive my referral payment?

    It can take up to 2 weeks to receive the payment following the completion of the referred rider’s order requirement....

    My account
  • Can I start the delivery before I upload the receipt?

    No. Once you take a photo of the receipt, the delivery address and suggested route will be shown in the app....

    Shop & Deliver
  • What should I do if the virtual Rider Card doesn’t work?

    If your Rider Card won’t work, make sure you have tapped the ‘Go to checkout’ button and that all items have been scanned at the check out. ...

    Shop & Deliver
  • How will I know if a Shopping order includes an age restricted product?

    If a Shopping order contains an age restricted product, like alcohol, the acceptance screen will show you that you may need to show ID in th...

    Shop & Deliver
  • Do I have to deliver to the customer’s door?

    When you accept an order you’re agreeing to deliver it directly to the customer, so you should always deliver to the customer’s door. For cu...

    Orders
  • Can customers tip me?

    Yes, customers can either tip you when they place their order, or after you've delivered it.  If the customer didn't tip you when they place...

    Orders
  • I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?

    If a customer doesn’t respond, you can message them using Chat or give them a call. If they don’t reply or pick up, your app will let you se...

    Orders
  • What is Shop & Deliver?

    With Shop & Deliver, customers can order items from Aldi, and have the order delivered straight to their door. Riders who accept these order...

    Shop & Deliver
  • Can I reject a Shopping order?

    Yes. As with all orders offered to you by Deliveroo, you are always free to choose which orders you accept or reject without penalty. If yo...

    Shop & Deliver
  • How do I know if an order is a Shopping order?

    When you're offered a Shopping order, the acceptance screen will clearly show that it's a Shopping order and display the number of items you...

    Shop & Deliver
  • What should I do if I can’t scan an item?

    Some items, such as sweet peppers or sweet potatoes may not have a barcode on them or a shelf tag to scan. When this happens, you will then ...

    Shop & Deliver
  • What type of bag should I pack the shopping into?

    When you arrive at the shop, please take a basket or a trolley. Do not place items straight into your delivery bag. At the check out, please...

    Shop & Deliver
  • What happens if I scan the wrong item?

    If you scan the wrong item, the app will show you that the item doesn’t match the shopping list. The wrong item will not be added to the cus...

    Shop & Deliver
  • What happens if all the items are unavailable?

    If all of the items the customer has requested are unavailable, you’ll be able to mark this in the app. Once you confirm that all items are ...

    Shop & Deliver
  • How do I add the Deliveroo Rider Card to my phone?

    We’ll let you know when your virtual Deliveroo Rider Card is ready to be activated. When it is, follow the link and tap ‘Add to Wallet’. Do...

    Shop & Deliver
  • What should I do if there's something wrong with my fees?

    If you have a query about your fees (including referral fees and kit payments) the quickest way to get it sorted is by filling out the fee q...

    Money
  • What documents do I need?

    You'll need all of the following documents and information to complete your application. If you don't have one or more of these documents, y...

    New Riders
  • How do I contact Rider Support?

    Most questions can be answered quickly by checking the FAQs on the rider website. The website has loads of helpful info – from questions abo...

    New Riders
  • How can I change the area I work with Deliveroo in?

    If you'd like to change areas you don't need to tell us, you can do it in the Rider app. In your Rider app, just tap 'Change area' underneat...

    Rider App
  • My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?

    Every rider can request a review if Deliveroo chooses to end your contract with us. To request a review of such a decision, all you need to ...

    My account
  • How do I complete my right to work checks?

    Before you can work with us, you'll need to prove your identity as well as your right to work. We'll ask you to provide a photo of your ID a...

    New Riders
  • Wandsworth, Kingston & Merton

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • How can I apply to be a Deliveroo rider

    You can find everything you need to know about becoming a Deliveroo rider, and apply here....

    New Riders
  • Who do I contact about insurance questions?

    For more information about vehicle and courier insurance Visit Zego's website at zego.com/promotions/get-on-the-road-with-deliveroo/ For mor...

    Insurance
  • Do I need to report an accident?

    Your safety is the number one priority when riding with Deliveroo, so if you're involved in an accident or collision make sure the first thi...

    Safety
  • How do I claim earnings support for illness?

    Eligible riders may be able to claim earnings support if they are temporarily unable to work because of sickness. For incidents that occurre...

    Money
  • What's covered by Deliveroo insurance?

    Deliveroo provides insurance for eligible riders in the UK. The cover available depends on the type of claim and whether you meet the policy...

    Insurance
  • Is there an excess to pay when making an insurance claim?

    There is no excess or deductible to pay when making an insurance claim....

    Insurance
  • Where do I find in-app Updates?

    We’ve introduced Updates in the Rider app to make sure that you can access important information, in one place, while you’re using the app. ...

    Rider App
  • What insurance do I need?

    For cars and motorised scooters you'll need both ‘Social, Domestic & Pleasure’ and ‘Hire & Reward’ insurance when working with Deliveroo. So...

    Insurance
  • Why have you contacted me about my vehicle speed?

    Riders can choose which vehicle to use to make deliveries. Under your Supplier Agreement, you just need to let us know which vehicle you're ...

    My account
  • Am I covered by insurance if I work with other companies?

    You can provide services to Deliveroo alongside working with other companies. However, Deliveroo’s personal accident and accident-related te...

    Insurance
  • Who do I contact or how do I make an insurance claim?

    Who you contact depends on the type of insurance claim and when the incident happened. Public liability claims Use this if someone else has...

    Insurance
  • How do I claim the one-off new parent payment?

    For new parent claims, this insurance is underwritten by American International Group UK Limited, also known as AIG, and administered by Bel...

    Money
  • Who is eligible for the new parent payment?

    Eligible riders may be able to claim a one-off payment after the birth, stillbirth or adoption of a child. To be eligible, you must have ent...

    Money
  • Who is eligible for earnings support for illness?

    To be eligible for earnings support for sickness, you must have completed at least 30 deliveries for Deliveroo during the 8 weeks before the...

    Money
  • Westminster & Tower Bridge

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Epping Forest

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Hammersmith, Fulham & Ealing

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Barnet & Harrow

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Greenwich & Bromley

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Richmond & Hounslow

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Hillingdon

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Ashton-Under-Lyne

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Redbridge & Waltham Forest

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Elmbridge

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Lambeth & Brixton

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Croydon

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Enfield & Barnet

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Camden, Hackney & Islington

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Havering

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Hounslow

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Altrincham & Sale

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Hackney & Islington

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Southwark, Lewisham & Bromley

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Ruislip

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Wilmslow

    You can choose to ride anywhere Deliveroo operates in the UK, but we're expecting order demand to be highest in this area....

    Your riding area
  • Wood Green

    ...

    Your riding area
  • I haven’t received any correspondence from Deliveroo about Reporting Rules for Digital Platforms.

    English: In the UK, from January 2024, we’ll need to collect certain tax details from you in order to meet requirements from a new law calle...

    Tax
  • How do I update my phone number and email address?

    You can update your phone number and email address yourself, directly in the rider app. Just open up the app and tap on your name in the men...

    My account
  • What should I bring with me to an applicant event?

    Bank details (for payments) Your mobile phone (to verify your account) Proof of address (bank statement/utility bill) Driving licence and ve...

    Applicant events
  • Why can't I access my rider account?

    If suspicious activity is detected on your rider account, which indicates potential misuse of the rider app, your rider account may be tempo...

    My account
  • Can I change my vehicle type, bank details and address?

    If you need to update your details. You can do this using our change request form. You can use the form to request changes to: Your vehicle...

    My account
  • How will passkey impact my substitute? 

    Your registered substitute will also be able to set up their own passkey so that they are able to log on securely as well. If they try to u...

    Substitutes
  • How long will the session take?

    Each booked time slot lasts one hour. Please arrive at the start of your time slot. If you arrive late, we may not be able to see you....

    Applicant events
  • Will I be approved to ride the same day I attend an applicant session?

    Not necessarily. Whilst we will do our best to help you complete your application process, your application will still need to go through ou...

    Applicant events
  • Can my substitute and I both be online at the same time?

    No, you and your substitute cannot both be online completing orders at the same time. If you have more than one substitute, only one of them...

    Substitutes
  • Do I need to attend a new applicant session to be approved? 

    No, attending a new applicant session is not required for approval. These sessions are optional and designed to help you complete any outsta...

    Applicant events
  • Why haven't I received my referral reward?

    It can take up to 2 weeks to process referral fees – so don’t panic if you don’t receive it immediately. If you haven’t received it soon aft...

    My account
  • How do I refer a friend?

    First, check if we're running any referral rewards in your area. You can find a list of them here. If there is a reward running in your are...

    My account
  • What is the Rider checklist

    ...

    Rider App
  • How many friends can I refer?

    You can refer as many people as you like, but you can only be paid for a maximum of 20 referrals per campaign....

    My account
  • What is the Rider Checklist and how do I complete it?

    You’ll see the checklist in the rider app before you go online, in the same place where you’ll receive a prompt to complete the identity ver...

    Rider App
  • Can I bring someone with me to the applicant event?

    Yes, if you may need support then please feel free to bring one other person along with you. ...

    Applicant events
  • Should I do anything before attending a new applicant session?

    Yes, log in to the Rider Hub to check which parts of your application you still need to complete, as there may be steps you can complete at ...

    Applicant events
  • How are fees calculated?

    With Deliveroo it's really easy to understand how much you'll be paid for each order delivered. When you receive an order offer in the rider...

    Money
  • What do I need to know about rejecting orders?

    As part of providing services to Deliveroo, you agree to deliver every order you accept, safely and on time. How you can help us keep orders...

    Orders
  • How do I complete my address check?

    All applicants need to verify their current address as part of becoming a Deliveroo rider. We've put together these videos to walk you throu...

    New Riders
  • How do I get a Rider Information Pack?

    Deliveroo doesn't offer employment references to riders as they are self employed. We can, however, provide an information pack - these can ...

    My account
  • How do you start and end a ride with Forest?

    To start a ride: Download the Forest app Enter your email address, create a password and add the promotion code ‘Deliveroo’ to sign up and a...

    Perks
  • Dealing with harassment and discrimination

    Your safety is our priority and Deliveroo has a zero-tolerance policy in place to deal with any harassing, discriminatory, and/or offensive ...

    Safety
  • Where can I view the number of deliveries I’ve done?

    Open the app, go to the menu and open the Earnings section of the app. Here you'll find: Your daily earnings – your fees and the number of o...

    Rider App
  • What is a stacked order?

    When two different customers close to each other order from the same restaurant around the same time, we sometimes offer both orders to one ...

    Orders
  • Should I un-assign myself from the order if I don’t think I can get to the customer in time?

    No, there’s no need to un-assign yourself from the order. If you want to let the customer know that you may arrive later than expected, you ...

    Orders
  • How do I get the rider app?

    You can download the rider app by searching Deliveroo Rider on your phone’s app store, or using these links: iOS (Apple App Store) Android (...

    Rider App
  • What is Reporting Rules for Digital Platforms?

    From January 2024, we’ll need to collect certain tax details from you in order to meet requirements from a new law called Reporting Rules fo...

    Tax
  • What happens if I don't receive the tax report for Reporting Rules for Digital Platforms from Deliveroo?

    English: You will receive an email from Deliveroo. If you have not received an email or have a problem accessing Reporting Rules for Digital...

    Tax
  • Who does Reporting Rules for Digital Platforms apply to?

    English: These tax requirements require all European digital platforms, including Deliveroo, to collect certain data from the partners and r...

    Tax
  • Do I need to set up passkey?

    No, passkey is an optional feature that you can use if you would like. ...

    My account
  • How does Reporting Rules for Digital Platforms impact me as a rider?

    English: Deliveroo is required to report platform user tax data and revenue to tax authorities from all riders in the UK and EU markets that...

    Tax
  • What happens if I don’t allow microphone access?

    If you don’t allow microphone access, your call will automatically revert to a traditional phone call and you won’t be able to use VOIP. Se...

    Rider App
  • What is passkey? 

    A passkey is a new way to log into websites and apps without needing to remember a password or request a One Time Passcode. Instead of typin...

    My account
  • Who will manage Reporting Rules for Digital Platforms?

    English: Deliveroo is responsible for collecting the required information to share directly with the government tax authority on an annual b...

    Tax
  • Can I still use the original login method or do I have to use passkey?

    Yes, you can still use a One Time Passcode to access your Rider App via email. ...

    My account
  • What if I don’t have an internet connection to use VOIP?

    If you don’t have an internet connection, the call will automatically revert to a traditional phone call so that you are still able to reach...

    Rider App
  • Can I make deliveries while I'm waiting for my kit to be delivered?

    Yes you can! It's important that your kit meets our minimum health and safety standards, to keep you safe on the road and protect customer ...

    Kit
  • What is VOIP

    VOIP stands for Voice Over Internet Protocol. It allows you to make phone calls using an internet connection instead of traditional phone li...

    Rider App
  • How will Reporting Rules for Digital Platforms impact my pay?

    English: Providing that you have always kept up to date with your taxes, there should be no additional tax to pay as a result of Reporting R...

    Tax
  • Why does the app ask for microphone access?

    The app requests microphone access when you select the option to call the customer to enable the VOIP call. This access is strictly for maki...

    Rider App
  • How will the tax authorities use my information for Reporting Rules for Digital Platforms?

    English: Reporting Rules for Digital Platforms has been introduced to ensure tax transparency around transactions that take place on digital...

    Tax
  • How long can my account remain inactive for?

    If you don't want to ride with us for a little while that's completely fine. Your account will remain active for 12 months since you last ro...

    My account
  • Does Deliveroo support beta versions of iOS/Android?

    Currently the rider app is only supported on stable versions of iOS and Android - we do not support private or public beta versions. This me...

    Rider App
  • I’m a substitute - how do I complete the identity check?

    The account holder will need to register you as a subcontractor in the rider app. Then we’ll send you an email so you can complete your regi...

    Substitutes
  • Why does my app sometimes log me out?

    When we offer you a delivery, it will stay open on your screen. If you don’t respond, the system assumes you don’t want to complete it and o...

    Rider App
  • What is a stacked order?

    When you're riding with Deliveroo you've probably been offered two orders from one or two partners at the same time. We call these stacked o...

    Orders
  • What happens if I’m affected by an outage with the app?

    Sometimes, we run into technical problems. This happens rarely, but if it does happen it may mean you may be unable to go online for a short...

    Rider App
  • Do you have all of the required information about me for Reporting Rules for Digital Platforms?

    English: We have all or almost all of the information that is required under the Reporting Rules for Digital Platforms requirements. If any ...

    Tax
  • Why am I being asked to provide my tax details?

    English: It’s important to provide your details with us promptly, in order to comply with the DAC7 directive. We will only need this informa...

    Tax
  • UK - Your Subject Access Request

    You recently requested access to the personal data that Deliveroo holds about you in accordance with the UK General Data Protection Regulati...

    My account
  • How do I change the language in the Rider app?

    You can easily switch your app language anytime: Open the Rider app Go to Settings → Language Select your preferred language from the list Y...

    Rider App
  • Which tax details will you collect for Reporting Rules for Digital Platforms?

    English: Here’s a full list of the information we are obligated to share with the tax authority as part of the Reporting Rules for Digital P...

    Tax
  • Will Deliveroo share information about me and my earnings with the Government for the Reporting Rules for Digital Platforms?

    English: Yes. In order to meet requirements from a new law called Reporting Rules for Digital Platforms, we’ll need to collect certain tax d...

    Tax
  • How does Reporting Rules for Digital Platforms impact my substitute?

    English: As the rider account holder, you are responsible for all tax connected to your rider account as stated in your supplier agreement, ...

    Tax
  • What should I do if I’m having app issues?

    Please note that the rider app is only supported on stable versions of iOS and Android - we do not support private or public beta versions. ...

    Rider App
  • Is this a one-off or ongoing reporting obligation for Reporting Rules for Digital Platforms?

    English: For the UK, as of 1 January 2024, Reporting Rules for Digital Platforms is a reporting requirement on an annual basis. Portuguese:...

    Tax
  • If there’s an emergency while I’m on an order, what should I do?

    In the event of an emergency – such as a traffic collision or crime – the first thing you should do is get to safety. Your safety is number ...

    Safety
  • How do I start using VOIP calls?

    Simply update your Rider App to the latest version. The app will automatically use VOIP for customer calls when you have an internet connect...

    Rider App
  • Why am I being asked to provide my tax details for Reporting Rules for Digital Platforms?

    English: It’s important to provide your details with us promptly, in order to comply with the Reporting Rules for Digital Platforms directiv...

    Tax
  • What if I do not provide the required information for Reporting Rules for Digital Platforms?

    English: Reporting Rules for Digital Platforms is a Government requirement for all EU markets including the UK and Ireland. We’ll send you a...

    Tax
  • What will Deliveroo do with the data collected for Reporting Rules for Digital Platforms and how long will it be stored?

    English: The data you provide will be processed in line with the Rider Privacy Policy, for the purposes of complying with tax and legal obli...

    Tax
  • How do I complete the identity check?

    To keep your account secure and make sure no one else can access it without permission, we sometimes ask you to verify your identity by comp...

    My account
  • I use passkey and I have been locked out of my account, how do I get back on?

    You can use the “email recovery” option available in the app. You will find this on the login page using your mobile phone number. The email...

    My account
  • Do I have to register my substitute in the rider app?

    Yes. You must register your substitute in the rider app before they can complete orders on your behalf.  Once they are registered to use yo...

    Substitutes
  • I want to set up a substitute on my account, what do I need to do about DAC7?

    English: As the rider account holder, you are responsible for all tax connected to your rider account as stated in your supplier agreement, ...

    Substitutes
  • How do I apply to become a Deliveroo rider?

    Earn on your terms. Ride with Deliveroo and enjoy truly flexible work - you decide when and how much you work to make money around your life...

    New Riders
  • What do I need to know about challenges?

    Do I need to accept the challenge to participate? Yes, if there is an accept button, you need to accept the challenge to take part and be el...

    Money
  • What is the GMB and what does it mean?

    The GMB is one of the largest trade unions in the UK. Deliveroo has a voluntary partnership agreement with the GMB. This means Deliveroo wor...

    New Riders
  • How will passkey impact my current deliveries?

    This update is designed to improve your experience without disrupting deliveries. You can continue your work the same way. ...

    Rider App
  • Why can’t we use SMS to log in to the Rider app?

    We have disabled SMS to request a One Time Passcode on your phone. You can now only use the email associated with the Rider account you are ...

    My account
  • How do I set up my passkey?

    After updating your app, follow the on-screen instructions to create your passkey. Once set up, you can use it for quick and secure logins....

    Rider App
  • If I don’t arrive when the app tells me to, will I be offered fewer orders?

    No, we’ve added this to the app to help riders deliver consistently great service to Deliveroo customers. Expected delivery times are a guid...

    Orders
  • Keeping customer personal data safe

    Deliveroo’s customers share their personal data with us and trust us to keep it safe. As part of our commitment to the privacy of our custom...

    Orders
  • How do I order more kit?

    Once you've joined, you can order professional kit from the Deliveroo Kit Store. Just log in with your email and password to order. If you'v...

    Kit
  • Why ride with Deliveroo?

    Join us as a rider with a car, moped-style scooter or bicycle and you can choose when and how much you work. It’s the flexible, perfect alte...

    New Riders
  • Can I ride with Deliveroo if I have another job?

    Yes! You decide when and how much you work to make money around your life. Skip the usual part-time work—this offers true flexibility. We ju...

    New Riders
  • Can students ride with Deliveroo?

    Yes! It’s a great option for students.  You can earn on your terms. You decide when and how much you work to make money around your studies ...

    New Riders
  • Are there any order incentives in my area?

    Order incentives may be offered to fee per delivery riders at certain times and places, depending on predicted customer demand to make sure ...

    Money
  • What kit do you offer?

    Once you have onboarded, you will be able to purchase individual kit items on the Rider Kit Store. Don’t forget, you don’t need Deliveroo ki...

    New Riders
  • How do I replace my kit?

    If you need new kit you can buy this through the Rider Kit Store. Just log in with your email and password to order. If you've forgotten you...

    Kit
  • How do I know if I have any unspent convictions?

    To have a criminal conviction means you have been found guilty of a crime in a court. An unspent criminal conviction is one that is still ac...

    New Riders
  • How do I transfer my number to an eSIM?

    Your mobile network will help you transfer your number. ...

    Perks
  • Will I lose my contacts or apps when I switch to eSIM?

    No, you won’t lose any contacts or apps if you decide to switch to an eSIM. Your contacts and apps stay on your phone. ...

    Perks
  • Who do I contact for support with my eSIM?

    You can contact Shaka Tel for support with your eSIM. Visit their website for more information....

    Perks
  • How do I redeem my rider eSIM?

    To get your Rider eSIM, log in to Rider Perks using your Deliveroo Rider ID and email address. You’ll then be able to choose your plan and a...

    Perks
  • Can I keep my mobile number when I switch to the eSIM?

    Yes, you can keep your current mobile number if you decide to switch to the eSIM....

    Perks
  • My mobile plan was £11 a month and now it is £15 a month, why is that?

    For 2025 sign-ups, all riders can access the £11/month plan without needing to complete 25 super peak orders until the end of the year as pa...

    Perks
  • What devices are compatible with eSIMs?

    Most mobile phones support eSIMs, including iPhone (XS and newer) and many recent Android models (Samsung, Google Pixel, etc.). You can chec...

    Perks
  • What happens if I don’t hit 25 super peak orders for my eSIM perk? 

    For 2025 sign-ups, all riders can access the £11/month plan without needing to complete 25 super peak orders until the end of the year as pa...

    Perks
  • How do I cash out?

    You can now claim your delivery fees and tips whenever you want! You’ll still be paid weekly every Tuesday as normal, but you also have the ...

    Money
  • How do I complete a return order?

    If you choose to accept a return order, you should deliver it to the customer as usual. When you get to the delivery address, if you can't f...

    Orders
  • How to handle street harrassment

    Deliveroo has teamed up with Neighbourhood Watch to create a series of videos designed to give you tips and safety guidance to protect yours...

    Safety
  • How do I complete a return order with age-restricted items?

    If you choose to accept a return order with age-restricted items, you should deliver it to the customer as usual. When you get to the delive...

    Orders
  • How do I scan the order receipt?

    When collecting orders When collecting an order, tap ‘Scan to collect order’ in the rider app. Hold your phone to scan the order number of t...

    Orders
  • Why do I need to scan the order receipt?

    Sometimes it can be easy to accidentally mix up orders - the restaurant might give you the wrong order, or you might hand over the wrong bag...

    Orders
  • How long do Forest e-bike batteries last?

    Pick up and drop off one of their e-bikes through the Forest app with no unlocking fees in their operating area. You can ride when deliverin...

    Perks
  • How to get access to the discounted Deliveroo exclusive Minute Bundles?

    1) Use this link to download the app: https://humanfore.st/deliveroo 2) Register using the code Deliveroo 3) Look in your inbox for the acti...

    Perks
  • How do you pick up or drop off an order whilst using a Forest e-bike?

    If you need to stop outside the operating area (e.g. to collect and deliver an order), pause the rental on the Forest app instead of ending ...

    Perks
  • How do I complete a return order that’s part of a stacked order?

    For stacked orders, you’ll need to deliver the other order to the customer before you can complete the return order....

    Orders
  • How do I see the fee for a return order?

    You’ll receive an additional fee for the journey back to the shopping partner, which you can see at the order offer screen by tapping T&C. Y...

    Orders
  • My phone doesn't have NFC enabled so I can’t check in at the restaurant.

    On an Android, you can enable NFC in your phone settings. On an iPhone, NFC is automatically enabled and there is no need to adjust your set...

    Orders
  • How do I check in at the restaurant? 

    When you arrive at the restaurant, the rider app will ask you to check in to the restaurant by tapping the back of your phone on the designa...

    Orders
  • What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?

    You’ll need to check in on the poster before you can collect the order. If you’re having any trouble finding the Rider Check-in point at the...

    Orders
  • What is a return order?

    For some grocery or shopping orders, if you can’t complete the delivery to the customer, you’ll receive an extra fee to return it to the sho...

    Orders
  • How to handle confrontation

    Deliveroo has teamed up with Neighbourhood Watch to create a series of videos designed to give you tips and safety guidance to protect yours...

    Safety
  • Spotting the signs of modern slavery

    Deliveroo has teamed up with Neighbourhood Watch to create a series of videos designed to give you tips and safety guidance to protect yours...

    Safety
  • Spotting the signs of domestic abuse

    Deliveroo has teamed up with Neighbourhood Watch to create a series of videos designed to give you tips and safety guidance to protect yours...

    Safety
  • Why is the app asking me to take a photo of the order?

    You’ll need to take a photo of the order in the customer’s chosen safe place in order to complete the order in the rider app. Then the custo...

    Orders
  • How do I deliver an order to the customer’s safe place?

    When a customer prefers for you to leave their order somewhere safe as a contact-free delivery, you’ll be able to see their drop off prefere...

    Orders
  • What should I do with old kit?

    If you have any old or damaged Deliveroo kit that you no longer use, you can drop it off at one of the dedicated bins in the Editions & HOP ...

    Kit
  • How and why am I offered specific orders?

    You’re online. You can see other riders on the road too. You’re offered an order – but why? Meet Frank! Frank is our super smart algorithm t...

    Orders
  • How do I scan the order when there is no receipt?

    Orders like grocery or shopping orders won't have a printed receipt. For these orders, scan the handwritten order number on the bag. If that...

    Orders
  • What is the checklist and why do I have to complete it?

    You’ll need to complete the checklist in the rider app in order to go online. These checks include confirming your correct phone number, so ...

    Safety
  • What are shopping orders?

    Shopping orders are orders from our new non-food partners allowing customers to order items they need like flowers, gifts, DIY products, hom...

    Orders
  • How do I deliver a non-food shopping order?

    You should treat these orders just like any other order – you’ll see the fee, partner and customer location in the app upfront and you have ...

    Orders
  • How can a public authority submit a request for information to Deliveroo?

    We have a dedicated team that responds to requests for information from public authorities. Whether you’re the police or other law enforcem...

    Safety
  • What do I do if an order is too big for my bag?

    Your Deliveroo kit will help to transport orders safely and in good condition. You should make sure your kit bag meets our minimum size and ...

    Orders
  • What should I do if food spills while on an order?

    Food may spill while you're carrying it to the customer. If it does, you'll need to contact Rider Support through the Rider app to let them ...

    Orders
  • How do I unassign myself from an order?

    If the restaurant is closed when you arrive, or if the restaurant staff confirm that the order has already been collected, you can unassign ...

    Orders
  • Will I receive my fees on a bank holiday?

    Fees can’t be processed on bank holidays, because banks are closed. If you’re ever due to be paid on a bank holiday, we’ll let you know the ...

    Money
  • My supplier agreement has an end date. Will I be able to provide my services to Deliveroo after my supplier agreement ends?

    Deliveroo is proud to offer flexible work with attractive earnings. We try to do this by ensuring the number of riders we onboard and have o...

    New Riders
  • What is a short term supplier agreement?

    Deliveroo is proud to offer flexible work with attractive earnings. We try to do this by ensuring the number of riders we onboard and have o...

    New Riders
  • What is the thermal bag?

    On an order Your thermal or insulated bag helps keep orders warm, safe and undamaged. It’s best to pack orders upright and securely inside t...

    Kit
  • After my supplier agreement expires, will I need to re-submit my documents if I want to provide my services to Deliveroo again?

    Once your supplier agreement ends, you may need to resubmit your documents if you want to provide services to Deliveroo again. We will let y...

    New Riders
  • After my supplier agreement expires, when can I re-apply to provide my services to Deliveroo?

    For up to 12 months after your supplier agreement expires, we’ll contact you as soon as we’re onboarding in your area again if you’ve told u...

    New Riders
  • How do I contact the customer at delivery?

    At the customer’s door, you can tap Arrived in the rider app to alert them that you’ve arrived.  If you can’t reach them, you can send them ...

    Orders
  • What are peak hours?

    Completing orders during our busy times helps you to earn more money in less time. In the rider app, the purple patches show peak times and ...

    Orders
  • Is delivery priority given to certain riders?

    Frank (our algorithm) is designed to create the best overall delivery solution. It offers orders to riders based on their live location and ...

    Orders
  • How do I look after my kit?

    The best way to keep your kit food-safe and looking fresh is to clean it regularly – as a bonus, it will also make your kit last longer! It’...

    Kit
  • How do I install my RIDER BOX PRO?

    Check out this video on how to install your RIDER BOX PRO. ...

    Kit
  • What if I can't carry all the bags in a delivery?

    First, check the top of the order screen - that will tell you if there are already other riders coming to help you with the order. If you ar...

    Orders
  • How do I know if my rear luggage rack is compatible with the new Rider Box Pro?

    The new Rider Box Pro for scooters and motorbikes is available. Check the pictures below to find out if your rear luggage rack is compatible...

    Kit
  • Can I use an escooter to complete deliveries?

    No - stand-up e-scooters (electric scooters) like the one in the picture below cannot be legally used on public roads or pavements in the UK...

    New Riders
  • How do I get a share code?

    Your share code is a code from the gov.uk site that shows us your right to work in the UK. Here's how to get it. First, follow this link to ...

    New Riders
  • How do I log in to the perks area of the site?

    To log in you'll just need the email address that you have registered with Deliveroo, and your rider ID. You'll need to have delivered an or...

    Perks
  • How to use your Pro Series backpack

    So you’ve ‘bagged’ yourself our latest high quality, highly reflective Pro-Series backpack - congrats! The kit was designed based on feedbac...

    Kit
  • What do I do at the restaurant?

    ...

    Orders
  • Can customers still tip me before I’ve delivered their order?

    Yes, customers are still able to tip you before you’ve delivered their order. ...

    Money
  • Should I ask the customer to tip me when I deliver their order?

    No, there’s no need to ask the customer to tip you. We’ll send them a message shortly after you’ve delivered their order letting them know ...

    Money
  • Why do I have to wait between orders?

    Customer demand varies from time to time, and from area to area For the best experience, remember to ride with us during our busiest times -...

    Orders
  • How far could I have to travel to the customer or restaurant?

    There isn't a maximum distance that you might travel to the restaurant or customer - it varies from place to place. You'll see a full map o...

    Orders
  • How do I download my old invoices?

    You can download your invoices directly from the app! To get them, go to the Earnings page, then tap on Previous payments and you'll see the...

    Money
  • A customer doesn’t have ID for an order containing alcohol. What should I do?

    You must check the customer's ID for all orders containing alcohol or other age-restricted products, regardless of whether they look old eno...

    Orders
  • How do I report a safety concern?

    If you are ever in danger and need help call the emergency services on 999 immediately. Your safety is our priority, so if you feel unsafe o...

    Safety
  • Which vehicle should I choose?

    Bicycle, scooter, car or by electric vehicle – it’s totally up to you how you ride with us! Whichever vehicle you choose, we’re committed to...

    Orders
  • What should I do if my vehicle breaks down or my equipment stops working?

    If you can deliver the order safely, it’s best to complete it. The next thing to do is contact Rider Support and tell the team what’s happen...

    Orders
  • How can I get unassigned from an order I’ve accepted?

    If for whatever reason you can no longer complete an order you previously accepted just contact Rider Support in the app and ask to be unass...

    Orders
  • What are the core kit items?

    All riders need to have core kit that meets our minimum safety standards (it does not need to be Deliveroo branded kit). Bicycles Helmet Ref...

    Kit
  • How do I report a crime to the police?

    In an emergency you should always call the emergency services by dialling 999. If the offence has already occurred and you are not in immedi...

    Safety
  • Can I provide my own kit?

    Yes, you’re not required to wear Deliveroo branded kit when on the app or delivering for Deliveroo. You’re welcome to buy kit from a supplie...

    New Riders
  • What are the minimum safety requirements for kit?

    Reflective jackets should be made of highly reflective flash material, designed to outline key identifying points of the body - hood, waist,...

    Kit
  • What happens if the app goes down while working?

    Sometimes, we run into technical problems. This happens rarely, but sometimes it will mean you may be unable to go online for a short time w...

    Orders
  • How do I get paid?

    Riders get paid for each delivery they make. The exact delivery fee varies per order and includes a variable distance fee. You will be told ...

    New Riders

News (56)

Staying safe while riding during Halloween

Halloween is a great time to deliver! By using these suggestions, you can help play a part in keeping all road-users and people safe this Halloween.

Oct 26, 2026•Safety

Shop & Deliver is coming soon

A new way to earn

Sep 22, 2026•Shop & Deliver

Riding safely during rainy weather

As the weather cools down and rain becomes more frequent, taking extra care while you're on the road is encouraged. We’re sharing some simple steps that may help you stay comfortable and ride safely in rainy weather.

Sep 21, 2026•Safety

Rider spotlight: Fundraising for those that need it most

Riding with Deliveroo introduced Owen to appreciate road and urban riding, inspiring him to take on one of his biggest cycling challenges yet: taking on the Dragon Ride to raise vital funds for Macmillan cancer support.

Sep 3, 2026

Tips for new Riders: What to know before your first delivery

New to riding? We've put together some helpful suggestions to help make your first day on the road as easy as possible.

Aug 19, 2026

Got multiple orders close together? You can deliver them in the order that works for you

Apr 20, 2026•App updates

New ID scan process for some age-restricted orders

Jun 15, 2026•App updates

Rider Spotlight: Taking Pride in Deliveroo

From rubbing shoulders with VIPs to being his authentic self, riding for Deliveroo gives Simon the freedom to make someone's day, everyday.

Aug 6, 2026•Rider Spotlight

Riding safely in hot weather

As temperatures rise, it's important to take extra care while you're on the road.

Jun 23, 2026•Safety

Hydration Break Boost Terms and Conditions

Jun 24, 2026

Selfie checks to keep your account secure

The aim is to verify your identity and right to work as the account holder.

Jul 11, 2022•App updates

Football Competitions 2026 - Terms and Conditions

Jun 8, 2026

Rider Pay Floor

How are fees calculated? With Deliveroo it's really easy to understand how much you'll be paid for each order delivered.

Mar 31, 2026

Protecting your data

We work hard to keep improving everyone’s experience with us, while doing everything we can to keep their personal information safe.

Mar 31, 2022•News

GMB Respect Charter

In September 2022, Deliveroo entered into a voluntary partnership with GMB Union and formally recognised them as our official Rider Trade Union.

Apr 4, 2024

Changes to how you work with substitutes

You must register your substitute in the rider app

Dec 4, 2024•News

Unlock a new skill with City & Guilds

We’re offering riders access to fully funded, in-person training courses delivered by City & Guilds — with qualifications worth up to £5,000.

Mar 26, 2026•News

Meet the 2025 Big Pitch winners!

As we wrap up the programme, we’re excited to spotlight and celebrate our last group of inspiring winners. 

Mar 23, 2026•News

Riding with us during Ramadan

Tips for riding during Ramadan

Feb 4, 2026•News

A message from Will Shu, Founder and CEO

Sep 18, 2025•News

The Big Pitch 2025

Pitch your business idea and you could win cash to make it happen

Sep 1, 2025•News

Share your feedback with us

Our global rider survey is live

May 15, 2025•News

Deliveroo, riders and the community

How you can help ensure the safety of everyone that works with and orders from Deliveroo.

Aug 1, 2020

Lynx Educate

Free learning courses for riders!

Jan 15, 2025•News

Introducing receipt scanning at the customer

Delivering the correct order

Feb 3, 2025•News

Riding with us over the Festive Period

Information on riding with us over the Festive Period

Dec 18, 2024•News

Deliveroo partners with NSPCC

During the COVID-19 crisis riders have played a vital role in delivering food to people across the UK. We also know you care about the...

Jul 1, 2020•News

Business Partner Code of Conduct

Dec 17, 2024•News

New ways to earn: Introducing return orders

Returning orders to shopping partners

Dec 9, 2024

Roo’s Festive Countdown

Over 5000 chances to win Deliveroo credit and Kit Store vouchers. Play to win!

Nov 29, 2024•News

We're calling on the Government to protect delivery workers

Right to Ride Safely launch

Nov 19, 2024•News

Discount on your mobile phone plan

Deliveroo launches a new discount on mobile plans for Riders.

Dec 4, 2024•News

Leaving an order in a customer’s safe place

Advice on leaving customer orders in a safe place

Nov 4, 2024•News

The Big Pitch 2024

Pitch your business idea and you could win cash to make it happen

Sep 18, 2024•News

10% off at The Gym Group

Deliveroo launches new discount for riders on gym memberships.

Aug 21, 2024•News

Introducing new ways to unassign from an order

We’ve introduced two new functions in the rider app so that you can unassign yourself from an order if The restaurant is closed, or the Order is missing.

May 11, 2023•News

Summer of football at Deliveroo

May 21, 2024

Collecting the correct order from grocery and shopping partners

You’ll soon be asked by the app to scan the receipt when you collect the order at the restaurant or shop, to help you make sure you’re collecting the right order. 

Feb 23, 2024•News

Riding during Ramadan

We understand that working while observing Ramadan can be challenging, particularly when you’re delivering food. 

Mar 11, 2024•News

Introducing order receipt scanning

You’ll soon be asked by the app to scan the receipt when you collect the order at the restaurant or shop, to help you make sure you’re collecting the right order. 

Dec 11, 2023•News

Everything you need to know about Christmas and New Year

We're expecting New Year's Day to be really busy

Dec 22, 2023•News

Deliveroo Shopping: more partners and more orders

What you need to know to deliver non-food items

Nov 29, 2023•News

Update to stacked orders offered on arrival

We've been making changes to the stacked order experience in the rider app to make it easier to use.

Oct 5, 2023•News

Business and career mentoring for you and your family

Sign up for BelEve’s mentoring programme for girls aged 16 - 21

Aug 14, 2023•News

Taking photos of an order in a safe place

From now, when you can’t reach the customer at their door, you’ll be asked to take a photo of the order in a safe place. It’s quick and easy through the rider app, and it’ll help us provide proof of delivery to the customer.

Jun 6, 2023•App updates

Ride with Pride this year

Have a look at our new Pride kit, available from now only while stock lasts!

Mar 30, 2023•News

We’re 1️⃣0️⃣ 🎉

We’re celebrating our 10th birthday!  Join us in celebrating a decade of deliciousness.

Mar 13, 2023•News

GMB Partnership Update

Read the latest GMB partnership update and for information on how to join

Mar 24, 2023•News

Save 4p a litre on fuel

Deliveroo riders get exclusive discounts with a Shell Fuel Card.

Mar 23, 2022•News

Deliveroo partners with the GMB

Deliveroo will work directly with the trade union on issues that matter to you 

May 12, 2022•News

Introducing the Deliveroo Rider Football Cup

Could you be a part of the team taking home the trophy?

Jul 18, 2022•News

Completing orders from shops and pharmacies

These orders are a great way to earn more outside of our regular peak hours.

Jul 7, 2022•News

McDonald's is coming to Deliveroo

We'll be launching the first McDonald's restaurants in the next couple of months

May 17, 2022•News

Staying safe while riding

How to keep you, our customers and restaurant partners safe

Mar 21, 2022•News

Contact-free Deliveries

All deliveries in the UK are currently contact-free

Sep 20, 2020•Safety

Making your invoices simpler and clearer

Here's how to read your new invoice

Jan 25, 2022•News

Other (33)

  • Everything you need to know about substitution

  • Introducing Deliveroo rider perks

    Find discounts that suit you.

  • E-bike 101

  • Stripe Terms and Conditions

  • Shop & Deliver

  • Refer a friend

    Think you know someone who’d be a great Deliveroo rider? Refer friends to ride with Deliveroo and make some extra money.

  • Fee boosts and incentives

  • Terms and Conditions

    terms and conditions

  • Delivering age-restricted items

  • Top tips for maximising your earnings

    Here are some tips on making the most of being out on the road.

  • Respect Charter

    Find out more about the GMB x Deliveroo Respect Charter

  • Rider checks

  • Terms and conditions

  • Homepage

    Deliver, earn and get the news and support you need as a Bolton Deliveroo rider

  • Everything you need to know about Reporting Rules for Digital Platforms

    How we collect your tax information

  • Ett Terms and Conditions

  • ETT Terms and Conditions

  • Homepage

    Deliver, earn and get the news and support you need as a Manchester Deliveroo rider

  • Rider Promotions Terms and Conditions

  • Apply to be a Deliveroo rider

    Find work that suits you. Make money on your own schedule with a scooter, bike, or car.

  • Rider Check-in Points at Restaurants

    Rider Check In points at restaurants

  • Road safety

  • Introducing Passkey

  • Introducing VOIP!

  • Apresentando VOIP!

  • Riding with Deliveroo

  • Deliveroo Rider Support

  • The Rider Life

  • App terms

  • Food safety

  • Your first order

    How to use the app

  • Delivering age-restricted items

  • Your earnings with Deliveroo

Discover Deliveroo

  • About us

  • Investors

  • Engineering blog

  • Design blog

  • Careers

Legal

  • Terms and conditions

  • Privacy

  • Cookies

  • Modern Slavery Statement

Help

  • Contact

  • FAQs

© 2026 Deliveroo