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Deliveroo UK Rider Support

PerksChange topic

  • How do you start and end a ride with Forest?
  • How do I transfer my number to an eSIM?
  • Will I lose my contacts or apps when I switch to eSIM?
  • Who do I contact for support with my eSIM?
  • How do I redeem my rider eSIM?
  • Can I keep my mobile number when I switch to the eSIM?
  • My mobile plan was £11 a month and now it is £15 a month, why is that?
  • What devices are compatible with eSIMs?
  • What happens if I don’t hit 25 super peak orders for my eSIM perk? 
  • How long do Forest e-bike batteries last?
  • How to get access to the discounted Deliveroo exclusive Minute Bundles?
  • How do you pick up or drop off an order whilst using a Forest e-bike?
  • How do I log in to the perks area of the site?

How do you pick up or drop off an order whilst using a Forest e-bike?

If you need to stop outside the operating area (e.g. to collect and deliver an order), pause the rental on the Forest app instead of ending it. You can pause a rental anywhere in London, excluding inappropriate areas (such as parks) areas which are blocked out in grey within the app. This will lock the bike and it will remain reserved for you. Minutes will continue to be used while the e-bike is paused.

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