Deliveroo UK Rider Support
OrdersChange topic
- Do I have to deliver to the customer’s door?
- Can customers tip me?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- What do I need to know about rejecting orders?
- What is a stacked order?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- What is a stacked order?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Keeping customer personal data safe
- How do I complete a return order?
- How do I complete a return order with age-restricted items?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- How do I complete a return order that’s part of a stacked order?
- How do I see the fee for a return order?
- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?
- What is a return order?
- Why is the app asking me to take a photo of the order?
