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Deliveroo UK Rider Support

My accountChange topic

  • My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
  • Why have you contacted me about my vehicle speed?
  • How do I update my phone number and email address?
  • Why can't I access my rider account?
  • Can I change my vehicle type, bank details and address?
  • Why haven't I received my referral reward?
  • How do I refer a friend?
  • How many friends can I refer?
  • When will I receive my referral payment?
  • How do I get a Rider Information Pack?
  • Do I need to set up passkey?
  • What is passkey? 
  • Can I still use the original login method or do I have to use passkey?
  • How long can my account remain inactive for?
  • UK - Your Subject Access Request
  • How do I complete the identity check?
  • I use passkey and I have been locked out of my account, how do I get back on?
  • Why can’t we use SMS to log in to the Rider app?

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  • Your riding areaSee all FAQs
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