If you need to update your details. You can do this using our change request form.

You can use the form to request changes to:

• Your vehicle type
• Your bank details
• Your address

Please make sure you choose the right option on the form and provide all the required information.

Change your vehicle type

If you want to switch from a bicycle to a motorised scooter or a car, you’ll need:

• Proof of Fast Food Delivery Insurance
• A valid driving licence (provisional licence with CBT or full licence for your vehicle type)
• An insulated backpack or box with a large thermal bag

Once you submit your request, you’ll receive an email within 7 days with instructions to update your vehicle in the Rider Hub.

Change your bank details

If you’d like to update your bank details, you’ll need to share your:

• Full name
• Rider ID
• Email address associated with your rider account

Remember that the bank account associated with your rider account should be in your name (as the account holder) and not anyone else's bank details. You are responsible for paying any substitute you appoint fairly for any services they perform, ensuring you are complying with clause [11.1] of your Supplier Agreement.

Change your address

To update your address, you may be asked to provide proof of address, for example, a recent utility bill or bank statement. 

Make sure the details your provide match your rider account.

Update your details here.