Deliveroo UK Rider Support
My accountChange topic
- My Supplier Agreement was terminated. Can I dispute Deliveroo’s decision?
- Why have you contacted me about my vehicle speed?
- How do I update my phone number and email address?
- Why can't I access my rider account?
- Can I change my vehicle type, bank details and address?
- Why haven't I received my referral reward?
- How do I refer a friend?
- How many friends can I refer?
- When will I receive my referral payment?
- How do I get a Rider Information Pack?
- Do I need to set up passkey?
- What is passkey?
- Can I still use the original login method or do I have to use passkey?
- How long can my account remain inactive for?
- UK - Your Subject Access Request
- How do I complete the identity check?
- I use passkey and I have been locked out of my account, how do I get back on?
- Why can’t we use SMS to log in to the Rider app?
Why have you contacted me about my vehicle speed?
Riders can choose which vehicle to use to make deliveries. Under your Supplier Agreement, you just need to let us know which vehicle you're using, and tell us before you or your substitute use a different type of vehicle. If we notice delivery speeds that are unusually high for the vehicle registered on an account, we'll get in touch to check which vehicle is being used. This helps us keep vehicle information accurate and make sure riders are offered the right orders.
In the UK and Ireland, e-bikes cannot legally provide electric power above 15.5mph (25 km/h). Modifying an e-bike to exceed the legal speed limit of 15.5mph (25 km/h) makes it illegal to use on public roads and cycle lanes.
You can use any approved vehicle type to ride with Deliveroo, including a bicycle, e-bike, scooter or car. If you start using a different vehicle, it's important to update your vehicle details before making deliveries.
