Deliveroo UK Rider Privacy Policy

In particular, we collect your information when you:

1. apply to ride with us, use the Rider App or change your account settings;
2. contact us (for example, through our Rider Support or chat function);
3. participate in our events, programs or partner services (for example, our rider roadshows); and
4. browse and use our Rider Site (before and after you apply to ride with us).

We also collect information from third party sites, such as advertising and social media platforms and fraud detection providers.

Your rider application and account creation

1. When you apply to ride with Deliveroo, we ask you to provide information about yourself including your name, contact details, vehicle type, where you want to work, date of birth, and relevant address.
2. During the application process, or at subsequent times where further checks are considered as necessary, we (or a third party) will ask you to provide further information and documents, such as a copy of your passport and proof of address for right to work checks and criminal background checks. We will track the progress of your application and record the results of your criminal background check (pass/fail only).
3. During the application process you will also be asked to submit a photo or video of yourself (“selfie”) and a photo of your identity document to check your identity. Your selfie will be compared with the photo in the identity document. This comparison is made automatically using biometric data and identity verification technology provided by our service provider, Onfido.
4. For your account creation, we will ask you to provide financial (including bank details), tax and business registration information, and further information related to your services for Deliveroo, including whether you've worked with us before, your kit selection and a photo. If you are required by applicable law to have a licence or insurance for your vehicle type, we might also ask you to provide evidence that you’re compliant with this law, as well as your vehicle registration details. We will keep a copy of your signed Deliveroo rider agreement with us (“Supplier Agreement”).
5. If you choose to register a substitute in the Rider App, doing so will allow them to create their own substitute profile, with their login details. To do so, we ask you to provide information about the substitute including their name, contact details, date of birth and right to work.

Payments and kit ordering

1. We record your deliveries, your tips if obtained via the Rider App, your calculated fees and associated fee statement.
2. When you order a kit through our Deliveroo Kit Store, we will ask you to provide information about yourself including your name, contact details, delivery address, order details and payment information (if required).

Use of the Rider App and your location

1. When you use the Rider App, we collect information about your use, including your rider online status and your order progress. When your status is set to “online” (i.e. available for orders) in the Rider App, we collect your location data for the proper functioning of Deliveroo's basic delivery services. Specifically, this involves the use of location data for the purposes of enabling you to use the Rider App and Deliveroo engaging your services in accordance with the terms of your Supplier Agreement; to provide delivery estimates to our customers based on your location and the type of vehicle you've told us you are using; and to share your location with the customer only whilst you are on delivery so that they can track the delivery of their order. Please note that you will need to be online in the Rider App to be offered and/or complete orders. We will not be able to view your location when your rider status is set to "offline" in the Rider App.
2. Throughout your use of the Rider App we conduct identity verification, meaning you will be asked regularly to submit a selfie to check your identity. Your selfie will be compared with the photo in the identity document you provided. This comparison may be made automatically using your biometric data and identity verification technology, provided by our service provider, Onfido.

Your use of the Rider Site and Rider Support

1. When you browse and use our Rider Site (before and after you apply to ride with us), we collect information about your use of the Rider Site.
2. When you interact with our Rider Support team via email, phone, post, chat or on the Rider App or Rider Site (“Rider Support”) or Customer Services, including when you report any incident, we collect any information you choose to share with us. If you contact us by phone, your calls may be recorded, including for training and service improvement purposes.

Technical data

1. We collect information about your device and your use of your device, including through the use of cookies and other similar technologies, for example, details about your device and how the Rider App you have installed on your device is working. This includes information such as the device operating system, your device type, unique device identifier, network connection type, app version, phone language, screen size and platform. To track customer orders, we use near-field communication technology to understand when you "check-in" at a Partner location to collect an order. We also ask for permission to access the camera on your device to enable you to take selfies for identity verification and upload a photo of where you have left an order at a customer's delivery address.
2. We and our partners also use cookies and similar technologies to collect information about you to analyse traffic, help tailor and improve our content and services, serve relevant ads and measure their effectiveness on other apps and websites. You can change your cookies preferences at any time, including withdrawing any consent you provided at any time. You can also manage and delete cookies through most internet browsers by changing your cookie settings but if you do so, the Rider Site may not work properly.
3. For further information on our use of cookies and how to manage them please see our Cookies Policy.

Information about your services

1. We may receive information about your services or any incident you may have been involved with from the partners who work with us such as restaurants and grocery partners (our "Partners"), our customers, other riders or members of the public. We will also process your information in connection with any investigation of suspected fraud and abuse of the Deliveroo platform and potential breaches of your Supplier Agreement.
2. If you take advantage of the perks offered by Deliveroo or a third party partner, we collect information about your interest in those perks, and so that we can confirm to our partners that you are an eligible Deliveroo rider.
3. We may collect information about you from your feedback, for example through your participation in focus groups or surveys.
4. When you use websites or applications of third parties in connection with your services for Deliveroo, including during the application and onboarding process, those sites or applications may collect and process your information independently of Deliveroo. We recommend that you check their privacy policies to understand how they process your personal information.
5. Where you choose to use Google Passkey as a login feature to access the Rider App we collect technical information about one of the two keys needed for you to access your Deliveroo rider account (the other key being stored and only accessible on your device) and your digital signature required to match the two keys. If you’ve opted to use a Face ID or fingerprint with Google Passkey, this functionality needs a biometric scan, for example your face or fingerprint, and this biometric data is only processed on your device. Deliveroo cannot access your scans or biometric data needed for this optional Rider App login function. For more information about the Google Passkey feature, please see Google’s overview.

Information about your trade union membership

We do not collect information about your trade union membership, unless you choose to be represented by a union to support or assist you in relation to your interactions with Deliveroo.

If you do not provide your information

If you do not provide some or all of the requested information, Deliveroo may be unable to accept your application, complete the creation of or manage your rider account.

1. Where we need to process your information for the performance of a contract with you, or at your request before we enter into a contract, we use your information to:
   1. provide and manage your rider application, rider account, and onboarding process, including to execute your Supplier Agreement;
   2. perform identity, right to work, road licence and insurance checks (where permitted by law) to ensure that you are legally compliant when providing the services and to comply with our internal policies;
   3. provide you with access to and use of the Rider App as a means of Deliveroo engaging your services, including to enable you to accept orders;
   4. manage delivery operations and make the most efficient decisions using automated means when offering you orders, based only on limited personal data, namely rider location (when you set your status to “online” (i.e. available for orders) in the Rider App) and vehicle type. You can choose to unassign from a delivery before collecting an order from the partner through the Rider App or by contacting Rider Support. In addition, you can simply reject offers of orders freely and without limitation. For more information please see our FAQ How and why am I offered specific orders?;
   5. review your past orders, including location data whilst on delivery, to understand whether you are fulfilling your obligations under your Supplier Agreement, and take any appropriate action (including termination of your Supplier Agreement);
   6. communicate with you about operational information relating to your services to Deliveroo, such as closed zones, any important changes or developments to the Rider App;
   7. enable Rider Support and Customer Services to communicate with you to support your services;
   8. offer you order-specific delivery fees and calculate and administer payments for your rider services and any referrals, for example whether a surge fee was applicable to you at a certain time and location. Delivery fees are calculated based on parameters, such as rider location (when you set your status to “online” (i.e. available for orders) in the Rider App) and vehicle type. For more information please see our FAQ How are fees calculated?;
   9. enable you to access and use the Deliveroo rider kit store website and services to order, pay for and receive delivery of Deliveroo rider kit.
2. We may use your information for compliance with our legal or regulatory requirements to:
   1. keep a record of payments made to you;
   2. calculate and administer taxes (including, if applicable, withholding taxes) and to report necessary tax information to relevant authorities;
   3. comply with other legal or regulatory requirements.
3. We also process your information where we have a legitimate interest to do so, as set out below:
   1. To communicate, by email, post, phone, message, push notifications or in-app messages, with you to:
      1. contact you for your feedback on your rider experience;
      2. inform you about opportunities to make more money in connection with the services you provide, such as by riding at certain times or by referring your contacts to consider joining Deliveroo as a rider;
      3. send you news and information in connection with your rider services, the rider community or to help you understand more about Deliveroo. For more information see the "Communications" section below.
   2. For our onboarding and delivery operations to:
      1. perform identity verification, as well as audit and store evidence of identity verification, right to work, road licence and insurance checks (where permitted by law) to ensure that you are legally compliant when providing the services and to comply with our internal policies, protect our reputation and mitigate our legal risks. We also have a substantial public interest to process your biometric data to perform identity verification, in particular to prevent unlawful acts, such as prevention of illegal working;
      2. carry out a "basic" criminal background check on whether or not you have unspent criminal convictions, which we do to prevent and detect unlawful acts in connection with the use of our platform and to protect the safety of our customers, other riders and Partner staff, with whom you will work closely when providing the services;
      3. enable you to use or benefit from an insurance policy;
      4. help you with any issues, enquiries or complaints, including to fix any bugs or other technical issues in the Rider App;
      5. provide Deliveroo services and a positive experience to our customers and Partners, such as by providing live order progress updates.
   3. To develop our business, systems and services to:
      1. ensure and improve the efficiency of our services, for example to understand from past data (and never live) (such as your past order progress and other Rider App usage, feedback you gave about orders and your past location data), what causes a negative customer, Partner or rider experience, inefficient deliveries or damage to Deliveroo, and use this past data to responsibly design, develop and test new tools and processes and to improve our business, systems and services;
      2. analyse data about your past rides to make certain assumptions about the types of perks that may be particularly beneficial to you when providing services to Deliveroo. For example, this might result in us offering you perks relevant to the area where you most often work;
      3. train our algorithms to make the most effective and accurate decisions, such as training our order dispatch algorithm;
      4. to interact with you (such as via communications or Rider App functionality) to encourage Deliveroo’s network efficiency based on our analysis of your services.
   4. To protect Deliveroo and others to:
      1. exercise or defend legal claims and to exercise and protect the rights of Deliveroo, riders, Partners, customers or others, including determining our liability;
      2. enforce the terms of your Supplier Agreement and keep records of such enforcement, including using your information to analyse whether you have breached your Supplier Agreement (such as by misusing the Rider App or acting fraudulently), which may result in us temporarily disabling your rider account or terminating your Supplier Agreement if we have the right to do so.
   5. For safety, fraud protection and security to:
      1. investigate any complaints or incident reports relating to a rider;
      2. prevent fraud or other misuse of our systems and services;
      3. prevent the re-onboarding of riders who have been offboarded for a material breach of the Supplier Agreement and where Deliveroo does not allow application to ride again with Deliveroo;
      4. enable auto-login for you into the Rider App and for API authentication;
      5. ensure the integrity and security of Deliveroo’s Rider App, Rider Site and related services, and Deliveroo systems and network;
      6. help maintain the safety and security of Deliveroo, our customers, riders, Partner staff and members of the general public.
   6. For referrals and rider initiatives to:
      1. enable your referrer to understand whether they are eligible to receive a referral fee, if you use a referral code or email in your rider application;
      2. administer and develop rider events and other rider initiatives;
      3. run rider onboarding campaigns where you agree we may do so. We sometimes also use anonymous or aggregated forms of your information in the media or in rider onboarding campaigns (from which you are not identifiable).
4. We also process your information where we have your consent, as set out below:
   1. where you are onboarded under a short term rider supplier agreement we may contact you about future opportunities to ride with Deliveroo;
   2. where you choose to be represented by a union to support or assist you in relation to your interactions with Deliveroo;
   3. where you choose to use the optional Google Passkey feature instead of a password to access the Rider App.

Use of automated systems to manage operations

Deliveroo uses various automated systems to manage delivery operations and key elements of your Supplier Agreement, for example to manage deliveries and to calculate order-specific delivery fees (as described in the "Use of your information" section above). However, Deliveroo does not use solely automated systems to make any decision that could have a serious (for example, a legal or similarly significant) impact on a rider, such as a decision on whether to terminate a Supplier Agreement.

Use of automated systems to identify and investigate potential breaches or fraud

We process personal information (as described in the "Use of your information" section above), with the support of our systems, to identify and investigate suspected fraud and abuse of the Deliveroo platform and potential breaches of your Supplier Agreement in a more accurate, fair and efficient way.

Our automated systems may help us to identify fraudulent activity or similar misuse of our platform which may result in the temporary disabling of your rider account.

Decisions to terminate a Supplier Agreement

Where we identify a potential breach of a Supplier Agreement or fraud, we complete a manual review of the information collected and we may also look for further evidence, such as similar events in the past. A member of our rider reviews team completing the manual review then makes a decision about the severity of the event and the action required. The action taken could include termination of your Supplier Agreement. We would let you know of any such decision by email and give you the opportunity to respond.

Any decision taken to terminate a Supplier Agreement may also, where appropriate, be checked by another member of our reviews team to confirm the decision taken by the person who first examined the case.

1. Sharing your information internally: We share your information with other companies of the DoorDash group to carry out certain processing activities only where necessary for the purposes set out in the "Use of your information" section above.
2. Sharing your information with third parties: We also share your information with third party service providers that help Deliveroo with various operations, including:
   1. IT service providers: cloud, software, analytics, communications and data storage providers.
   2. Operational service providers: feedback and survey providers, background and right to work verification and onboarding providers, our support service providers, payment providers, user research partners, professional advisors, financial and administrative services providers and other suppliers, business partners, contractors and subcontractors.
   3. Partners and customers: we provide limited information to Partners and customers whose orders you accept, for the purposes of our operations.
   4. Insurance companies: if you decide to purchase third party insurance products or services, or where you are enrolled into a Deliveroo insurance policy, you or the provider may request that we provide your information to the provider to enable them to provide the products, services or policy to you. We may also need to share your information with our insurers to establish whether we are liable for any incident you have been involved in whilst providing services to us.
   5. Rider perk partners: if you have indicated an interest in their services.
   6. Anyone who refers you as a rider: your referrer will be given updates on your referral, such as if you have reached the required orders for them to receive their referral fee or if their referral has been unsuccessful.
   7. Media: where we have the legal right to do so, such as if you share (including by publishing or causing to be published) any details about your rider services for Deliveroo which are misleading or inconsistent with our records of your rider services for Deliveroo, including regarding details about your earnings, we may share your information (such as in the form of a correction) with the media.
   8. Unions: where you choose to be represented by a union to support or assist you in relation to your interactions with Deliveroo, we will share your information with the union as requested.
3. In certain circumstances, we may also share your information:
   1. If our business enters into a joint venture with, purchases, is sold to, or is merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
   2. If we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal or regulatory requirement. This includes where we’re under a legal obligation or need to provide information to relevant tax authorities, respond to police requests for personal information or to exchange information with other companies and organisations for the purposes of fraud protection and prevention.
   3. Where we reasonably believe that you or another person has been harmed or is at risk of harm in connection with your rider services for Deliveroo.
   4. In order to enforce our contractual terms with you.
   5. In the event of a dispute relating to your services to Deliveroo, or to protect the rights of Deliveroo, Partners, customers, or others, including to prevent fraud.
   6. With such third parties as we reasonably consider necessary in order to detect or prevent crime, e.g. the police.

As a main rider account holder: If you choose to register a substitute in the Rider App in advance, doing so will allow them to create their own substitute profile, with their own login details. Substitutes won’t have access to the main rider account holder's details, such as earnings or be able to change bank details.

As a substitute with your own substitute profile:The main rider account holder will have access to your information, including your deliveries and earnings (in the Rider App and if they ask us for it).

When we transfer personal information to companies within the DoorDash group, we take steps to ensure that your personal information continues to be protected in accordance with applicable data protection standards.

If we transfer your information to another country that does not, under their local laws, offer an equivalent standard of data protection to the UK or EEA, we will make sure that your information is protected. For example, we will only transfer your information:

1. to countries that have been deemed to provide an adequate level of protection for personal information; or
2. where we can enter into contracts with third parties ensuring that strict data protection safeguards are in place before we transfer your information.

If you have any questions about the specific mechanisms used, please contact us (to learn more, see the “Contact details” section above).

To determine the appropriate retention period, we will take into account factors including:

1. the amount, nature and sensitivity of the information;
2. the potential risk of harm from unauthorised use or disclosure of your information;
3. the purposes for which we process your information and whether we can achieve those purposes through other means;
4. our contractual obligations and rights in relation to the information involved;
5. legal obligation(s) under applicable law to retain information for a certain period of time;
6. applicable regulatory, tax, accounting or other requirements;
7. statute of limitations under applicable law(s);
8. our legitimate interests for retaining the information (see the "Use of your information" section above);
9. whether there is an actual or potential dispute; and
10. guidelines issued by relevant data protection authorities.

Otherwise, we securely delete your information where we no longer require it for the purposes we collected it for.

Although we take steps to keep your information secure when it is with us, transmitting data over the internet is never fully secure, so any information you send to our Rider Site or the Rider App is done at your own risk. Once we have received your information, we will use strict procedures and controls to ensure appropriate security.

Where you use a password to access the Rider App or parts of the Rider Site, you are responsible for keeping this password confidential. You must keep any password you create, or other secure login method, secret, and prevent unauthorised access to your account. We advise you not to share your password with anyone, including your substitute(s).

If you share the device you use to access the Rider App or Rider Site with other people, including your substitute(s), Google recommends you use a password instead of the Google Passkey feature, as otherwise anyone with access to the device and the ability to unlock it may be able to access your rider account. For more information about the Google Passkey feature, please see Google’s overview.

You have the right to:

1. Be informed. This is why we’re providing you with the information in this privacy policy. If your Supplier Agreement has been terminated and you have questions about this, in the first instance please see our FAQ and you can also contact the UK Rider Support team via this Rider Site page.
2. Access your information. You can ask us for a copy of the information we hold about you and to check whether we are processing it lawfully. In sharing with you a copy of your information, we use a third party secure method of transfer. Your rider invoices can also be downloaded from the rider app. This is the easiest and quickest way for you to access your rider fee data.
3. Change or update your information. You can ask us to make changes to any information we hold about you if that is incorrect or outdated, but we may need to verify the accuracy of the new information before updating it.
4. Delete your account. You can delete your rider account and any personal information associated with it by logging into your rider account on our website or app, clicking on “Settings” in the main menu and then “Delete Account”. There may be specific details that we are legally obliged or have a legitimate reason to keep and therefore need to keep for a longer period.
5. Portability of your information. You can ask us for a copy of your information in a structured, commonly used and machine-readable format and, if we can, to send this to a third party. This right only applies to information that you have provided to us, which you initially provided consent for us to use or where we used the information to perform a contract with you.
6. Withdraw your consent. Where we rely on consent to use your information, you can withdraw that consent at any time. Withdrawing consent will not, however, make unlawful our use of your information before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you.
7. Object to the use of your information. You can object to us using your information if we have no legitimate reasons to do so.
8. Restrict our use of your information. In certain circumstances, you can ask us to suspend our handling of your information if you have a specific reason for doing so. For example, if you are unhappy with the way we have used your information you can ask us to stop using it until we have addressed your concerns.
9. Human intervention. You have the right to query, and our Rider support will look into any decision you feel may have been caught by our fraud and abuse checks.