Deliveroo UK Rider Support
Shop & DeliverChange topic
- What should I do if I want to cancel the order after I’ve started shopping?
- What do I do when I arrive at the shop?
- Will these orders only be available at certain times of day?
- How will these orders appear in my earnings?
- Where can I get help if something goes wrong during a Shop & Deliver order?
- How do I find the items I need to get for the customer?
- Do I need to upload the receipt after paying?
- What should I do if an item is unavailable?
- Can I choose a substitute item for the customer?
- Do I need to add the virtual Rider Card before I can be offered these orders?
- How do I pay for the order at the checkout?
- Do Shopping orders pay more than standard orders?
- Can I start the delivery before I upload the receipt?
- What should I do if the virtual Rider Card doesn’t work?
- How will I know if a Shopping order includes an age restricted product?
- What is Shop & Deliver?
- Can I reject a Shopping order?
- How do I know if an order is a Shopping order?
- What should I do if I can’t scan an item?
- What type of bag should I pack the shopping into?
Can I choose a substitute item for the customer?
No. If the item the customer requested is not available there is no need to choose a substitute item for them. You should simply mark the item as unavailable and continue with the rest of the shopping list.
