Deliveroo UK Rider Support

Shop & DeliverChange topic

Where can I get help if something goes wrong during a Shop & Deliver order?

The Live Rider Support team is there to help you with any questions or issues you have about an order you’re currently completing, or need to unassign yourself from if your vehicle breaks down or you’re involved in an accident.

You can contact live support by tapping the "support" button in the app.

If you do need to contact Live Support through Chat, help the team to help you as quickly as possible by:

  • Including your question or issue in your first message
  • Giving any other relevant information, like the order number
  • Letting them know what steps you have taken to try and resolve the issue so far

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