Deliveroo UK Rider Support
Shop & DeliverChange topic
- What should I do if I want to cancel the order after I’ve started shopping?
- What do I do when I arrive at the shop?
- Will these orders only be available at certain times of day?
- How will these orders appear in my earnings?
- Where can I get help if something goes wrong during a Shop & Deliver order?
- How do I find the items I need to get for the customer?
- Do I need to upload the receipt after paying?
- What should I do if an item is unavailable?
- Can I choose a substitute item for the customer?
- Do I need to add the virtual Rider Card before I can be offered these orders?
- How do I pay for the order at the checkout?
- Do Shopping orders pay more than standard orders?
- Can I start the delivery before I upload the receipt?
- What should I do if the virtual Rider Card doesn’t work?
- How will I know if a Shopping order includes an age restricted product?
- What is Shop & Deliver?
- Can I reject a Shopping order?
- How do I know if an order is a Shopping order?
- What should I do if I can’t scan an item?
- What type of bag should I pack the shopping into?
Do I need to add the virtual Rider Card before I can be offered these orders?
Yes. You must activate your Rider Card, by adding it to your Apple or Google wallet, before you can be offered Shopping orders.
From your Profile page in the Rider App, tap Manage Rider Card and then Activate card and follow the instructions to add your card to your Apple or Google Wallet.
For any substitutes on your Rider account, they’ll need to activate their own card after you have activated yours by adding it to your digital wallet. As a reminder, under your Supplier Agreement, you are responsible for any substitutes you use and for their actions while riding with Deliveroo.
