Deliveroo UK Rider Support
Shop & DeliverChange topic
- What should I do if I want to cancel the order after I’ve started shopping?
- What do I do when I arrive at the shop?
- Will these orders only be available at certain times of day?
- How will these orders appear in my earnings?
- Where can I get help if something goes wrong during a Shop & Deliver order?
- How do I find the items I need to get for the customer?
- Do I need to upload the receipt after paying?
- What should I do if an item is unavailable?
- Can I choose a substitute item for the customer?
- Do I need to add the virtual Rider Card before I can be offered these orders?
- How do I pay for the order at the checkout?
- Do Shopping orders pay more than standard orders?
- Can I start the delivery before I upload the receipt?
- What should I do if the virtual Rider Card doesn’t work?
- How will I know if a Shopping order includes an age restricted product?
- What is Shop & Deliver?
- Can I reject a Shopping order?
- How do I know if an order is a Shopping order?
- What should I do if I can’t scan an item?
- What type of bag should I pack the shopping into?
How do I add the Deliveroo Rider Card to my phone?
We’ll let you know when your virtual Deliveroo Rider Card is ready to be activated. When it is, follow the link and tap ‘Add to Wallet’.
Don't worry if you missed the link. From your Profile page in the Rider App, tap Manage Rider Card and then Activate card and follow the instructions to add your card to your Apple or Google Wallet.
