Deliveroo UK Rider Support
Shop & DeliverChange topic
- What should I do if I want to cancel the order after I’ve started shopping?
- What do I do when I arrive at the shop?
- Will these orders only be available at certain times of day?
- How will these orders appear in my earnings?
- Where can I get help if something goes wrong during a Shop & Deliver order?
- How do I find the items I need to get for the customer?
- Do I need to upload the receipt after paying?
- What should I do if an item is unavailable?
- Can I choose a substitute item for the customer?
- Do I need to add the virtual Rider Card before I can be offered these orders?
- How do I pay for the order at the checkout?
- Do Shopping orders pay more than standard orders?
- Can I start the delivery before I upload the receipt?
- What should I do if the virtual Rider Card doesn’t work?
- How will I know if a Shopping order includes an age restricted product?
- What is Shop & Deliver?
- Can I reject a Shopping order?
- How do I know if an order is a Shopping order?
- What should I do if I can’t scan an item?
- What type of bag should I pack the shopping into?
What type of bag should I pack the shopping into?
When you arrive at the shop, please take a basket or a trolley. Do not place items straight into your delivery bag.
At the check out, please pack the customer’s shopping into an Eco Loop carrier bag like this.
You can often find these bags under the checkout counter or if you’re using a self checkout, you’ll need to ask the assistant for them. You’ll need to make sure the bags are scanned.
