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Deliveroo UK Rider Support

Rider AppChange topic

  • How can I change the area I work with Deliveroo in?
  • Where do I find in-app Updates?
  • What is the Rider checklist
  • What is the Rider Checklist and how do I complete it?
  • Where can I view the number of deliveries I’ve done?
  • How do I get the rider app?
  • What happens if I don’t allow microphone access?
  • What if I don’t have an internet connection to use VOIP?
  • What is VOIP
  • Why does the app ask for microphone access?
  • Does Deliveroo support beta versions of iOS/Android?
  • Why does my app sometimes log me out?
  • What happens if I’m affected by an outage with the app?
  • How do I change the language in the Rider app?
  • What should I do if I’m having app issues?
  • How do I start using VOIP calls?
  • How will passkey impact my current deliveries?
  • How do I set up my passkey?

What happens if I’m affected by an outage with the app?

Sometimes, we run into technical problems. This happens rarely, but if it does happen it may mean you may be unable to go online for a short time while we fix the problem. 

If the app goes down, we’ll send you a message as soon as we’re aware of the problem. And we’ll send you another one as soon as we’re back up and running.

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