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Deliveroo UK Rider Support

SubstitutesChange topic

  • How will passkey impact my substitute? 
  • Can my substitute and I both be online at the same time?
  • How do I register my substitute in the rider app?
  • I’m a substitute - how do I complete the identity check?
  • I’m a substitute - how do I register in the rider app?
  • Do I have to register my substitute in the rider app?
  • I want to set up a substitute on my account, what do I need to do about DAC7?
  • Can someone else work on my behalf (substitute)?

How will passkey impact my substitute? 

Your registered substitute will also be able to set up their own passkey so that they are able to log on securely as well.

If they try to use a passkey, they will be required to reset the Passkey each time they access the app. You will need to give your substitute the One Time Passcode every time they log onto the app.

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