• News
  • Support
  • Perks
  • Apply to be a rider
  • Kit Store
  • Respect Charter

Deliveroo UK Rider Support

SubstitutesChange topic

  • How will passkey impact my substitute? 
  • Can my substitute and I both be online at the same time?
  • How do I register my substitute in the rider app?
  • I’m a substitute - how do I complete the identity check?
  • I’m a substitute - how do I register in the rider app?
  • Do I have to register my substitute in the rider app?
  • I want to set up a substitute on my account, what do I need to do about DAC7?
  • Can someone else work on my behalf (substitute)?

Can my substitute and I both be online at the same time?

No, you and your substitute cannot both be online completing orders at the same time. If you have more than one substitute, only one of them can be online completing orders at a time.

Other topics

  • Your riding areaSee all FAQs
  • Applicant eventsSee all FAQs
  • TaxSee all FAQs
  • My accountSee all FAQs
  • SubstitutesSee all FAQs
  • Rider AppSee all FAQs
  • MoneySee all FAQs
  • PerksSee all FAQs
  • KitSee all FAQs
  • InsuranceSee all FAQs
  • SafetySee all FAQs
  • OrdersSee all FAQs
  • New RidersSee all FAQs

Discover Deliveroo

  • About us

  • Investors

  • Engineering blog

  • Design blog

  • Careers

Legal

  • Terms and conditions

  • Privacy

  • Cookies

  • Modern Slavery Statement

Help

  • Contact

  • FAQs

© 2026 Deliveroo