Deliveroo UK Rider Support
OrdersChange topic
- What do I need to know about rejecting orders?
- What is a stacked order?
- Should I un-assign myself from the order if I don’t think I can get to the customer in time?
- What is a stacked order?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- If I don’t arrive when the app tells me to, will I be offered fewer orders?
- Keeping customer personal data safe
- How do I complete a return order?
- How do I complete a return order with age-restricted items?
- How do I scan the order receipt?
- Why do I need to scan the order receipt?
- How do I complete a return order that’s part of a stacked order?
- How do I see the fee for a return order?
- My phone doesn't have NFC enabled so I can’t check in at the restaurant.
- How do I check in at the restaurant?
- What should I do if I can’t find the Rider Check-in point at the restaurant, or if it’s not working?
- What is a return order?
- Why is the app asking me to take a photo of the order?
- How do I deliver an order to the customer’s safe place?
- How and why am I offered specific orders?
How do I deliver an order to the customer’s safe place?
When a customer prefers for you to leave their order somewhere safe as a contact-free delivery, you’ll be able to see their drop off preferences in the rider app when you’re near to the customer’s location.
Follow these instructions to leave the order where the customer has requested.
You’ll need to take a photo of the order in the customer’s chosen safe place in order to complete the order in the rider app. Then the customer can see the photo as proof of where you’ve left their order. Make sure to take a clear photo that shows you’ve left the order in the customer’s preferred safe place and do not include any personal or identifying information in the photo of the order.
If you can’t find the customer’s preferred safe place to leave the order, you can contact them in the rider app. For orders where a customer prefers to meet you at the door, you’ll need to deliver the order as usual.
