Deliveroo UK Rider Support
Shop & DeliverChange topic
- What should I do if I want to cancel the order after I’ve started shopping?
- What do I do when I arrive at the shop?
- Will these orders only be available at certain times of day?
- How will these orders appear in my earnings?
- Where can I get help if something goes wrong during a Shop & Deliver order?
- How do I find the items I need to get for the customer?
- Do I need to upload the receipt after paying?
- What should I do if an item is unavailable?
- Can I choose a substitute item for the customer?
- Do I need to add the virtual Rider Card before I can be offered these orders?
- How do I pay for the order at the checkout?
- Do Shopping orders pay more than standard orders?
- Can I start the delivery before I upload the receipt?
- What should I do if the virtual Rider Card doesn’t work?
- How will I know if a Shopping order includes an age restricted product?
- What is Shop & Deliver?
- Can I reject a Shopping order?
- How do I know if an order is a Shopping order?
- What should I do if I can’t scan an item?
- What type of bag should I pack the shopping into?
What happens if I scan the wrong item?
If you scan the wrong item, the app will show you that the item doesn’t match the shopping list. The wrong item will not be added to the customer’s shopping or payment total and you should place it back on the shelf. The app will ask you to find and scan the correct item.
